Support

[marialepalacio]

Hi, what is the actual email to contact Help/Support from UpWork? The Chat Bot is no helpful. 

[ArjayM]

Hi Maria,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can access your tickets and coordinate with the team on this page if you need further assistance.

I can also see that your concern is related to your Tax Information and filling up forms. You may want to check this newly released announcement for more details about Non-U.S. Taxpayer Information Reporting Updates.

[marialepalacio]

Hi Arjay,

Thanks for your kind answer. 

I just need to make sure what is the exact information regarding Colombian residents.