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Anup's avatar
Anup P Community Member

Suspended Account

Hello,

 

We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.

Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.

 

 

 

Thanks & Regards,

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Amani,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket here and reply to the email if you have any questions for the team.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

View solution in original post

769 REPLIES 769
Nikola's avatar
Nikola S Moderator

Hi Igor,

 

Thank you for reaching out to us. I checked and it seems that one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further with your account.

 

~ Nikola
Maira's avatar
Maira Z Community Member

Hello! My account was suspended and I have complied with what I was asked. However, the support is not responding to my request. My ticket number is #35851989. Thanks

Pradeep's avatar
Pradeep H Moderator

Hi Maira,

 

Thank you for your message. I am sorry to hear about the action taken on your account. I see that you have already responded to the support ticket initiated on your Upwork account. Please note that all inquiries via a support ticket are handled in the order in which they are received. Please allow 24-48 hours for the team to review and respond to your ticket. 

 

Thank you,

Pradeep

Maira's avatar
Maira Z Community Member

Hi Pradeep,

It has been more than 48 hours now. But no one is answering. Please let me know. Thanks

Andrea's avatar
Andrea G Community Manager

Hi Maira,

 

I've followed up with the team handling your support ticket. You should receive an update soon.

 

~Andrea
Nathan's avatar
Nathan D Community Member

I have had nothing but issues. I cannot view or edit my freelancer membership plan. I cannot submit proposals. I cannot buy connects. It says that my account has been limited and to contact customer service but there is no customer service. I just want to start working and earning some money but I have been blocked every step of the way. I hope there is a employee or team member out there who can help me.

Andrea's avatar
Andrea G Community Manager

Hi Nathan,

Someone from our team will reach out to you via support ticket in order to assist you with this.

~Andrea
Nathan's avatar
Nathan D Community Member

Thank you. I will be awaiting a response.

Nathan's avatar
Nathan D Community Member

I have not received a response yet.

Muhammad's avatar
Muhammad A Community Member

Hi There

my account is suspended i need to recover it back in working conditions.

Please help me out.

 

Pradeep's avatar
Pradeep H Moderator

Hi Muhammad,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Rouchelle's avatar
Rouchelle I Community Member

Hello 

my account has been suspended and I've sent an email but I haven't received a reply. 
please let me know how can o restore my account. 

thanks 

Andrea's avatar
Andrea G Community Manager

Hi Rouchelle,

Please allow some time for our team to review your reply and they will update you directly via ticket as soon as possible.

~Andrea
Rouchelle's avatar
Rouchelle I Community Member

Hello 

 

I received an email that my account has been suspended. 

I have replied to that email but I haven't received a response. 
Please let me know how can I restore my account 

 

 

Mohammed's avatar
Mohammed B Community Member

I've been told by the talent I've hired that they cannot accept the offer in order to submit completed work due to my account being "temporarily suspended". I have not received an email notification or anything other message when logging in regarding this matter.

 

I have attempted to get in touch with upwork directly via email or raise a support ticket but cannot find the contact information anywhere on the website.

 

Can you please urgently look into this matter and confirm the status of my account?

 

I need this matter resolved asap as my clients are awaiting these files and there is no reason for my account to be suspended.

Andrea's avatar
Andrea G Community Manager

Hi Mohammed,

 

I checked with the team and they were able to clear the issue with your account!

 

~Andrea
Md Khaledur's avatar
Md Khaledur R Community Member

Hello Pradeep H, 

My upwork journey started in 2010. When Upwork was named oDesk. 

At that time I was working in the administrative support category. And at the same time I keep learning HTML, CSS, JavaScript, PSD to HTML and WordPress theme customization. 

 

My account was suspended after completing 1654 hours in my own account and 3552 hours in the agency. 

(Exactly why it was suspended, I can't remember exactly, I can't access my existing support ticket at this moment, when I click on the title of a ticket it is constantly loading, but not opening. )

 

After suspended my account I  concentrated on my skill development and started working in some local companies after learning digital marketing in addition to the above mentioned topics. 

 

After 7 years now I want to start my upwork journey again. 

 

In this case, I would like to draw the attention of the esteemed admins and moderators of this community to the issue of whether to reactivate my suspended account or allow me to create a new account. 

 

I promise that if I am allowed to re-open my suspended account or create a new account, I will abide by all the rules of Upwork with utmost care and utmost caution.

I promise that if I am allowed to re-open my suspended account or create a new account, I will abide by all the rules of Upwork with utmost care and utmost caution. 

 

I expect thoughtful feedback from experts associated with this community. 

 

Thanks everyone.

Arjay's avatar
Arjay M Retired Team Member

Hello there,

 

We're so excited to have you back. Arjay here stepping in for Pradeep. I'll have one of our team members reach out to you directly via a support ticket to assist you with reinstating your account. You can check here or your email for updates. 

 

~ Arjay
Upwork
Allan Daniel's avatar
Allan Daniel V Community Member

We have the same problem hopefully they give justice to our account.

Sagar's avatar
Sagar P Community Member

Hello,

When I open the upwork account, I see that my account has been suspended. Then I go to support and go to support and see a ticket open but that ticket looks Solved. I open it and reply. But since yesterday I have not been able to get any reply even after trying about five to six times. I have some important project i need to fix it soon as possible. 

Thanks

 

Pradeep's avatar
Pradeep H Moderator

Hi Sagar,

 

Thank you for your message. I see that we have already received your response on the related support ticket. Please note that all inquiries via a support ticket are handled in the order in which they are received. It may take up to 24-48 hours for the team to review and respond to your support ticket. 

 

Thank you,

Pradeep

Sagar's avatar
Sagar P Community Member

Hello Pradeep
I'm really disappointed. Because already 48 hours have passed and I still can't get any reply for my ticket. I tried about 9 to 10 times but they didn't reply.You said you would contact me in 24 to 48 hours. But I have not received any reply so far.Please reply me quickly,

Thanks

 

Pradeep's avatar
Pradeep H Moderator

Hi Sagar,

 

Thank you for your message. I understand how important this is for you. I see that your support ticket is already in the queue. I will follow up with the team to expedite a response to your support ticket. 

 

Thank you,

Pradeep

Sagar's avatar
Sagar P Community Member

Thanks but already 24 hours already passed. I need to fix it quickly sir

Allan Daniel's avatar
Allan Daniel V Community Member

Hi,

I have had this account since the odesk days, as far as I can remember I had this account 10-12 years back. I've always been a decent freelancer and abiding by their rules and policies... So here's my story that I want to share, 2013 I moved to another country for a regular job and I hadn't had the time to visit this website back to its odesk days, came 2015 I finally decided to revisit my profile and it is now called upwork, I tried to update my profile and I got a notification that my account has been permanently suspended, I tried to appeal with the chat agents but it seems that they cannot give any solid reason why my account was permanently suspended since the company turned from odesk to upwork. I believe that this was a big mistake from their side and I should be getting justice. I have good ratings and legit badges where I've taken exams (odesk days) to be credible and my ratings are always decent. I have spent a lot of time and money as I'm both a freelancer and a client of this website. I am sharing some of the convos I have earlier with the Upwork Chat Support Agents.

 **Edited for Community Guidelines**

I am trying to win back my account is there still a way, I just resubmitted an appeal, hope someone from their team investigates it fully and reconsiders my appeal, and gives justice to my account.
Meanwhile here is some proof that I have been always a good freelancer from this website.
 **Edited for Community Guidelines**

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