Jan 3, 2022 01:31:57 PM by Michael A
Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. How do I fix this?
Solved! Go to Solution.
Jan 3, 2022 01:59:40 PM Edited May 30, 2022 02:42:57 PM by Andrea G
Hi Michael,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
Update 05/30: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 11, 2022 02:09:23 PM by Denys S
Hey!
I added Paypal as a payment method but it says: "The beneficiary name is mismatched", however, both Paypal and Upwork have identical names.
Please assist.
May 11, 2022 04:24:06 PM by Arjay M
Hi Denys,
Thank you for reaching out to us. I have checked your account and it looks like your name mismatch has been approved. Let me know if you need further assistance, I'll be here.
May 12, 2022 12:27:22 AM by Kath M
Hi,
Is there a chance I can change my name. I have used my nickname here in upwork. But when I added payment details, it says "Payment method verification in progress. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
What can I do about this?
May 12, 2022 03:26:23 AM by Annie Jane B
Hi Kath,
Thank you for reaching out to us. I checked this for you and can confirm that your financial account is already active.
Generally, it takes 48 hours for our team to review the name mismatch on your account. If our team finds an issue with your payment method, we would reach out to you directly with instructions on how to correct it. You can learn more about this here.
May 12, 2022 02:40:24 AM by Marton V
Hi Andrea!
I see now, thats not only me, who is having a problem with this "mismatched name".
I also have seen, that You sorted out their issue.
May I ask You as well, to please assist me with this "mismatching name" problem?!
I am already verified, but this problem I couldnt sort yet.
Thanks a lot in advance,
Best regards,
Márton
May 12, 2022 05:34:21 AM by Annie Jane B
Hi Marton,
Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it's been more than 48 hours and the names are still mismatched, please let us know so we can further assist you.
May 13, 2022 06:08:31 AM Edited May 13, 2022 06:10:44 AM by Marton V
Dear Annie Jane,
Thank you for getting back to me.
I did pass 48 hrs now, but I am still facing the same issue.
Would you be so kind that You would look into it for me, please?
Thank you very much in advance,
Best wishes,
Veperdi Márton
May 13, 2022 07:00:30 AM by Andrea G
Hi Marton,
The name mismatch on your account has been cleared.
May 13, 2022 11:41:28 AM by Marton V
Dear Andrea,
Thank You very much for your help!! I really appreciate it!
Have a nice weekend! 🙂
Márton
May 12, 2022 04:33:04 AM by naveen k
I have a problem with withdrawing money from Upwork for 3 MONTHS, it always says that my name is mismatch, but my name is the same as my name on Upwork and my name on the bank, I've checked it several times I need help urgently!
May 12, 2022 05:46:53 AM by Andrea G
Hi Naveen,
It looks like you've added your payment method today. Please allow 48 hours for the team to review the name mismatch on your account. If they need any further information they will reach out to you directly.
May 12, 2022 02:39:43 PM by Sabrina Pena Y
I have been trying to get paid but Upwork says my name doesn't match the bank. It does match the bank and I checked with my bank to make sure. This is very frustrating. A "ticket" was made but it looks automated and assigned to no one after I used the AI-helpdesk engine (which is pretty horrible). I have been with Upwork (formerly Elance/Odesk) for over a decade. This is really disconcerting. Had planned on picking up more clients, but not until I can find a way to fix this payment problem. I use this platform for its reliability. But if this is how support runs now, then I am really disappointed. I hope someone can help with more than the automated response to give the platform 48 hours to respond. This has been an issue for awhile. Thank you.
May 12, 2022 05:13:47 PM by Arjay M
Hi Sabrina Pena,
We appreciate you reaching out to us. I have checked your account and I can see that multiple tickets have been created. A gentle reminder from Upwork, please avoid filing several tickets with the same concern so that the team who will handle them can assist you more efficiently.
You can check here or your email for updates on those tickets and further assistance.
May 12, 2022 08:22:51 PM by Sabrina Pena Y
To explain the multiple tickets - when I used the AI chat, it said I would receive an email for a ticket. I did not receive one, so I set up a ticket again today. However, I saw the ticket was not assigned to an agent and did not receive any sort of feedback from anyone. So I created another ticket. I highly recommend the system be reviewed. It is not user-friendly at all. I have used this platform for a decade. I am not sure if this was a software change during the pandemic, but the AI-chat is not working properly. There was no way to know if a human had actually looked at my ticket and no one has responded to me. And no one---no one--- has responded to ANY of the tickets to date.
So again I ask, I need to be paid. Is anyone going to look at my ticket? Or am I just not getting paid no matter what I do?
May 12, 2022 08:31:04 PM by Sabrina Pena Y
And again I took the time to review the bank information to make sure it matches up. I have tried adding using First/Last -- First/Middle/Last --- First/Middle Initial/Last -------- nothing is working.
If someone from the team can review that would be helpful as I need to be paid. I also need to have some verification that a person is working on the ticket (whichever they choose) since there is no verification and the Upwork profile still has the error message, which is inaccurate. Thank you again for your help. I understand that automated systems mess up often, however this might be one easily fixed by having team members actually respond to the tickets, even if just to say "working on it" or a friendly "hello". A little bit of good customer service goes a long way.
May 12, 2022 10:33:21 PM by Avery O
Hi Sabrina,
Please take note that tickets are addressed by the order they were received. Once your team gets to your ticket in their queue, they will assist you further. If you don't hear back within 24-hours, please let us know so that we can follow up on your behalf.
May 13, 2022 05:17:55 AM by Avinash J
Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. Please add my account on priority basis. this is my account and beneficiary name is already match.
Thank you.
May 13, 2022 06:08:27 AM by Andrea G
Hi Avinash,
Please allow 48 hours for the team to review the name mismatch on your account.
May 15, 2022 11:35:19 PM by Pradeep H
Hi Avinash,
Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.
Thank you,
Pradeep
May 14, 2022 12:05:56 PM by MD ABDE R
May 14, 2022 01:40:06 PM by Luiggi R
Hi MD.ABDE,
I can see that your beneficiary name is no longer mismatched. If you're still seeing this error on your end, try clearing your browser cache and cookies, or checking from a different browser. Don't hesitate to let us know if you need further assistance.
May 14, 2022 12:14:21 PM Edited May 14, 2022 01:42:26 PM by MD ASHIKUR RAHMAN K
When I saw my name problem. The name does not match. After 1 hour I change my name with My NID card. And again I add my NID card and my bank statement. But the Still Now Get paid button says -
Payment method verification is in progress..........