Typographical error in the last name on the Certificate of Earnings and Payment Method Issue

[#1]

Hello there,

My account has been successfully verified using my passport, and the name on my passport matches the name on the account. However, I noticed a typographical error with a capital "I" in front of my surname on the Certificate of earnings. I would like to have this error corrected. 
Also, I always get the error message "The beneficiary name is mismatched" when using the payment method even though the names match. I have now tried several times and have also waited longer than 48 hours. Unfortunately, I have been unable to resolve this issue through the chatbot, articles, or FAQ, and I am unsure of the next steps.

Could someone please assist me in resolving this matter?

[#2 · Accepted solution]

Hi Naseem,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.