Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

I'm a client and the freelancers can't approve my offer something wrong with my account how can I fix this issue 

[#3]

Hi Lee,

I am sorry to hear about the trouble hiring a freelancer. Could you please tell us more about the issue faced by the freelancer?

- Pradeep

[#4]

i added a new card and its not going throw

[#5]

Hi Lee,

I see that you've contacted our support team and generated a support ticket about your concern. Please allow our team time, and you will be getting an update on your ticket here once your case is thoroughly reviewed.

[#6]

Customer Support Request #42188046

It's been 9 days ago now and I still don't have response from customer support.

"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

I've added multiple payment methodes but every payment methode is declined.

 Please help me because I can't do business now.

**Edited for Community Guidelines**

Kind regards,

Vincent

[#7]

Hi Vincent,

Thank you for reaching out to us. I see you've been communicating with the team about your case through that support ticket. I've also submitted a follow-up to give your case the attention it deserves. Please expect an update on your ticket here momentarily. 

[#8]

Hello Arjay, thanks for your swift response.

From the support team still no updates/response. 

Please can you follow up again, this is very frustrating...

Kind regards

[#9]

Billing method failed. connected credit card. balance is available. I tried to ask support team but when navigating to support page, blank is shown up.

[#10]

Hi Herlon, 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[#11]

I am trying to activate and release funds for a 2nd milestone but I keep getting error message that the payment method is failing. It is the same credit card that was effectively used for the 1st milestone payment, it has credit and is valid. But still not working.

[#12]

Hi Greg,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#13]

Hi!

My problem is initially payment method was verified and when i have to hire a freelancer and pay amount, my amount was deducted from my account along with an error 'Recent charge failed'. In short, i couldn't hire a freelancer yet.

**Edited for Community Guidelines**

[#14]

Any one respond?

[#15]

Hi Tabassum,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hi, I'm attempting to pay for work. I'm receiving an error message. Thanks for your time.

Debbi

[#17]

Hi Deborah,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with more information about the error and further assistance.

[#18]

I can't pay my freelancer because past few days Upwork returns me the money I paid. It is happening over and over again. They say: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

I contacted customer support but they don't have any solution to my problem. It is really annoying.

[#19]

Hi Nika,

Thank you for reaching out. I have followed up with our support team on your request. They will be updating you as soon as possible. You can look for a response here.

Regards,

[#20]

Thank you, but I still can't make transactions

[#21]

Hi Nika, 

We sincerely apologize for the inconvenience. I took a closer look at your case and can confirm that it's been escalated to the appropriate team. Rest assured that one of the team members will update your ticket here once it's thoroughly reviewed. 

[#22]

I'm a client and just finished a project with a freelancer.  I closed out the project and approved payment.  I received a message that my card was declined.  There's plenty of credit on that card so I don't understand why it was declined.  Furthermore, my credit card transactions show this amount is pending.  So, I don't want to replace that card with another one because I don't want to be double charged.  At the same time, it's very frustrating as I want the freelancer to get paid and I want this to be done.  Leaving a very bad taste in my mouth for Upwork.

[#23]

Hi Terri,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Let us know if you need further assistance, and we'll look further into that for you.

[#24]

Hi,

I am unable to make card payments (credit/debit) in upwork. Have tried with multiple banks and cards including AMEX. Even the first transaction is not going through. Please help to resolve this issue.

I am unable to close payments for my freelancers and a couple of milestones are yet to be funded.

[#25]

Hi Sridhar,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hi, Upwork show my Payoneer card inactive, while I provide everything clear and correct.

Also i contact support but after 4 days not getting any good response. 

Kindly help me with this regard.

Thanks

Afaq