Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[LuiggiR]

Hi Eloi,

I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d7e6b18f]

Hello,

I followed alll the steps on the Support page and always get taken to the 'Choose channel page' but there is never an option to contact upwork. It should not be this challenging to get in touch for assistance. I resolved the failed transaction and updated the billing method but it is not reflecting on my account. Could you kindly help?

[ArjayM]

Hi Brigitte,

Thank you for reaching out to us here in the Community. Since you have now updated the billing method and settled the outstanding balance, the team lifted the restriction on your account. You can now use your account as usual. You may check your ticket here to validate the actions taken on your account.

[fc382d97]

I have been having troubles with billing for over a week at this point. UpWork continues to give me the same runaround instead of owning up to their processing issues. I have sufficient funds in ALL THREE cards I have tried to use. My banks removed ALL restrictions including International payments. TWO of the THREE BANKS said that UpWork is declining the transaction even BEFORE they are trying to process it. This has been a TERRIBLE EXPERIENCE. I receive the SAME RESPONSE FROM EVERY EMPLOYEE, instead of them actually trying to help. FIX THIS ISSUE UPWORK. It's a $85 bill...yet I spend thousands of dollars every day with the SAME cards that are declining.

[ArjayM]

Hi Walter,

I see that you've been in contact with the appropriate team via phone and a support ticket has been set up. Please continue coordinating with them through a single ticket here and they'll surely assist you accordingly. 

[6690da5e]

When i started to hire some freelancer for my work post - i was asked if i want to add full amount of the fixed price 450$ and i choosed yes, after i accepet to charge my payment method and i received the follow error: 

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."

However, I do see my card was charged for 475.45$ from Upwork-612796362REF
What can i do?!?!? 
It is unacceptable!

[ArjayM]

Hi Jonathan,

Thank you for reaching out and reporting this here in the Community. In general, that error message appears when the transactions you’re attempting on your card keep being declined by the bank. However, we appreciate you sharing these screenshots of the potential charges from Upwork.

I’ve immediately escalated your community post to a support ticket to give this the attention it deserves. One of our agents will be in touch with you soon here to assist.

[ccfd3d7b]

Same issue that everone here... 

Have been trying to pay bill for the past 14 days, already try all my  3 credit cards, 2 debits, 1 paypal acount, AMEX.
All transactions charged and then refunded 5 secounds later.
I have never in my life been with a compny where it's hard to pay. And all support/emals/ chats just gives the same reply. Please add another bill or payment method.
The freelancer that I hire just stop the project at all. (I do not blame him) But my project just got delay thanks for this.

[steevelg]

I keek having this message showing. I tried different cards. All the cards are working and there is money. 

[LuiggiR]

Hi Steeve,

I can see that you were able to enter a billing method very recently. Can you confirm if you're still experiencing this issue?

[ce1418c3]

Hi!

I have been trying since last week but my billing method is not being active. I am not a freelancer. I am a client who wants to get work done but since upwork is not making my billing method active, my work is on hold.

What should I do?

[fe1f2ef4]

Hello,

You can contact Upwork support team.

I believe they are in the best position to help you.

Thank you.

[LuiggiR]

Hi Abdullah,

I'm sorry you're having trouble with your billing method. I can see that you've already raised a ticket regarding your concern; kindly allow 24-48 hours for the team to respond to you and assist you further.

[a911fe7b]

Hi people from Upwork, 

My 3 different cards got declined and I checked with the bank and there is not any problems from the bank side. 

I have contacted your support for 2 times and the only answer is to contact the bank. 

Can you please fix this?

I cannot even find "get support" button anymore. You probably removed it. 

[a513b4bf]

We have two credit cards listed on our upwork account and for some reason we are not able to access our payment mehtods.

We only get this message: "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

Can you please help us resolved this critical issue. 

Stephen Sherlock

[ArjayM]

Hi Steve,

I can see that you've contacted our support team and raised a ticket about your concern. Please allow our team time, and rest assured that you will get an update on your ticket here once your case is thoroughly reviewed. 

[a513b4bf]

##- This has already been done, both freelancers got paid -##

[50ab024f]

What to do?!?!?

[ArjayM]

Hi Sam,

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a payment method on Upwork, as the transaction cannot be completed from our end. Once you've added an alternative payment method, please let us know if the issue continues.

To check which payment source failed on your PayPal account, follow these steps:

• Log into your PayPal account and go to "Settings."
• Go to the "Payments" tab and click "Manage automatic payments."
• Click on the billing agreement associated with "Upwork Escrow Inc."
• Scroll to the bottom of the page and check what funding source is your backup.
• Update the backup source to a valid payment method and re-attempt the payment.

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you'll want to talk to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined.

[9023a709]

My payment is declined and there is nothing wrong with my credit card. Upwork keeps denying my ability to pay. 

[GlicelleP]

Hi Wayne,

We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!

[solomon-njoroge]

I am also facing the same issue. First payment went through, the others are being declined.

[LuiggiR]

Hi Solomon,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[solomon-njoroge]

I am now being told, I am at risk of my account being temporarily suspended
due to the failed charge. What is really going on?

[LuiggiR]

Hi Solomon,

I'm sorry for any confusion that can cause you. The team that's working on your case will be getting back to you soon and continue assisting you.