Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Salim,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#3]

Hey Goran,

I'm having this problema with my clients, all their cards get rejected. 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#4]

Hi, 

Im having the same issue. It says Charge Failed. I tried two different methods, Mastercard and Paypal.I have sufficient funds in my Mastercard and Paypal.

[#5]

Hi Jing,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#6]

I also have the same problem.

[#7]

Hi Carmen,

I am sorry to hear about the trouble using your billing methods. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#8]

I have the same problem! With 2 different cards

[#9]

Hi Alice,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#10]

Hi nikolas ;

Please can you help me , i can fix the problem and i can't pay my freelancers .

i posted in community platform my problem. 

This is the link : 

https://community.upwork.com/t5/Clients/Charge-Failed-Billing-problem/m-p/1243582#M90333

Thank you ! 

Best regards !

[#11]

This is happening with me too..idk why but my ViSA has enough limit to cover 50 dollars..but still charge failed and "invalid billing method" at top. Please help. Have to pay some freelancer.

[#12]

The automated help system on this platform is just pathetic...guys please help me out..have to pay a freelancer. And idk how or from where to reach you.

[#13]

Hi Jaguar,

Thank you for your message. Could you please contact your card issuing bank to check if the international transactions are enabled on your card? 

Thank you,

Pradeep

[#14]

Yes they are enabled...I use it for many overseas payment..plus I paid on upwork too recently..twice..

[#15]

Hi Jaguar,

Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#16]

Charge failed - Somehow sometimes I can't make payment. Can you please review my account. Thanks

[#17]

Hi Britney,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[#18]

I have also the same problem just happen today in the afternoon can someone help me. I have ajusted the limits of my cards today but it still shows me charge failed

[#19]

Hi Salim,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline. If the issue persists after checking with your bank, you may reach out to us again so we can assist you further.

[#20]

Hey luigi I have talked to my bank yesterday and I still can't pay my freelancers. What should I do?

[#21]

Hi Salim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#22]

I'm having the same issue, I attempt to hire a person and reserve a payment from my primary billing method. Keep getting the 'charge failed' error. Please assist. 

[#23]

I have the same problem how can I fix please ?

[#24]

Hi Salim,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#25]

I have the same problem. I want to hire people, but it keeps showing "Charge failed". Two different credit card have same problem. 

[#26]

Try with another one.