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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

View solution in original post

532 REPLIES 532
Bojan's avatar
Bojan S Community Manager

Hi Mirza,

 

Be sure to double-check your payment method details carefully. Accurate entry of these details is your responsibility and essential for successful withdrawals. Consider setting up a second payment method as a backup, just in case your first one isn't available for some reason. You can add as many as you want and make changes as needed.

 

Thank you!

~ Bojan
Upwork
Mirza's avatar
Mirza M Community Member

Ok, i know there is other methods, but why payment via paypal doesn't work?

Bojan's avatar
Bojan S Community Manager

Hi Mirza,

 

We'll have one of our agents reach out to you via a support ticket to further address your payment concern. 

 

Thank you for your patience.

~ Bojan
Upwork
Mirza's avatar
Mirza M Community Member

Thank you!

Evgen's avatar
Evgen B Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account. I have the same problem as Mirza M.
Can you help me?

Nikola's avatar
Nikola S Retiring Moderator

Hi Evgen,

 

I am sorry to hear about this. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Evgen's avatar
Evgen B Community Member

Thank you!

Hristijan's avatar
Hristijan S Community Member

Hello I have the same problem. I want to withdraw funds to my paypal account and I am getting the same response "unable to apply funds". Side note, previously I have been able to withdraw funds. Could you help me ?
Nikola's avatar
Nikola S Retiring Moderator

Hi Hristijan,

 

Thank you for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with the issue you are experiencing. You can access your ticket on this page.

 

~ Nikola
Rija's avatar
Rija R Community Member

Hi there. I also have the same error. The reason for returned funds: Unable to apply funds.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Rija.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Upwork
Dramane's avatar
Dramane D Community Member

Hi, I have the same problem as follow up, unable to apply funds.
I need assistance. Thanks
Aleksandar's avatar
Aleksandar D Community Manager

Hi Dramane,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Jonathan's avatar
Jonathan C Community Member

Hi,

I have the same problem i can not withraw using paypal. Please help.

Thank you

 

Jonathan

Nikola's avatar
Nikola S Retiring Moderator

Hi Jonathan, 

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Jasmina's avatar
Jasmina F Community Member

Hi, everytime I try to withdrawn my funds to Paypal I get this message and it repeats at least 10 teams whenever I try. I would really appreciate your help!
Hi Jasmina,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jasmina,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Jasmina's avatar
Jasmina F Community Member

Where is support ticket. It seems I can’t find it
Nikola's avatar
Nikola S Retiring Moderator

Hi Jasmina,

 

Thank you for following up. Could you please try using this link to access your support ticket?

 

Let us know if you need further assistance. 

 

~ Nikola
João Leopoldino's avatar
João Leopoldino S Community Member

Hi,

I have the same problem I can't withraw using paypal. Upwor is sending the message Unable to apply fund. 😕 

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Joao, 

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Alex's avatar
Alex A Community Member

Hello! Same problem with paypal. Please help. Thank you.

Vusal's avatar
Vusal N Community Member

Hi,

I have the same problem i can not withraw using paypal. Why this happens? Please help.

Thank you

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vusal,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep