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Community Member

Unable to open help request

Hello when I select the chat with support option and go through the prompts the bot never transfers my chat to an agent even when asked to. I need to speak to an agent and there seems to be no way in order to get the help i'm trying to get. 

Community Member

Commenting as I am having the same issue 

Community Member

Same issue here. Upwork support is non-existant. 


Hi Charlie and Megan,


We value each member's journey and aim to provide the right level of support at every stage. For personalized assistance, we invite members who have completed an Upwork Academy course or achieved a revenue milestone to reach out to our support agents. For others, our community forums are a wonderful resource for guidance and answers to common questions, and a moderator can help escalate your question if necessary. This approach ensures effective utilization of our support resources while fostering a collaborative and self-sufficient community environment.


Please share more information about your concerns, and we'd be happy to assist you with them. If it requires private information, kindly send it via PM. You can PM me by clicking on my name. 


Thank you for your understanding and active participation!



~ Joanne
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