Unable to upload my picture

[57bfffa9]

Hi,

I have tried uploading my face picture with the dimensions you have mentioned on Google Chrome and on Microsoft edge as well...but I am just unable to do so...please tell me how can I upload my picture...

Thank you...

Regards

Neetta Singh

[NikolaS]

Hi Neetta,

Thank you for reaching out to us. Could you please share a screenshot of the error message you receive on your end so that we can look into this and assist you accordingly? 

[57bfffa9]

Hi Nikola,

I am not getting an error message, but based on the dimensions mentioned for putting up the picture I am still unable to do so. I a clueless how to move ahead.

[759e32fa]

Hi Neetta,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[57bfffa9]

This is how my screen looks like when I upload the picture and then I do
not see any button where I can click a YES/NO. Kindly look into this matter.

Regards
Neetta

[1dbcf708]

Hi