Unauthorized refund

[ngwakwa1]

Hello, 

had a contract with a client and the client was suspended and received an email of payment protection from upwork but today i have found a refund authorized on my available balance

[pgiambalvo]

Upwork just does it, they don't ask you or require you to authorize it. If you used the time tracker, Upwork should pay you. Don;t know how long that takes to happen though.

[ngwakwa1]

And I even received the message that everything is under protection but now i see a refund 

[pgiambalvo]

Then you should open a support ticket to find out why they did that.

[feed_my_eyes]

It's pretty easy to figure out what happened from looking at his profile. Also, he didn't use the tracker - it was fixed price. 

[pgiambalvo]

Aha.

[feed_my_eyes]

Is this the project where you earned $2,330 in 5 days? Nearly all of your other projects paid less than $100. So that was 66 hours at your current hourly rate of £35, yes? What did the job involve, that you needed to work so many hours in such a short amount of time?

Also, I notice that you charged between $3.75 and $12 per hour for all of your other jobs. When did you raise your profile rate to $35?

[ngwakwa1]

The Job involved preparations of contents and marketing research, also different 5 graphics designs....i change the hourly rate on different times so that one i changed last week

[feed_my_eyes · Accepted solution]

Interesting that you would be hired for such a high-budget project involving graphic design, when you have no design samples in your portfolio nor any previous projects in this field. 

Anyway, since this was a fixed price project, you don't have payment protection if the client did a chargeback through their bank. But if this was a mistake - you say in another post that your client was happy with your work and didn't request a refund - then you should message him and tell him to fix this. Upwork doesn't just reverse payments for no reason.

[ngwakwa1]

Thank you so much, so this negative payment i need to repay it?

[ngwakwa1]

How come I have negative balance in my account? I completed the work, get the money credited and suddenly my account shows negative balance of 2330 dollars. This is very frustrating, and i can even commit suicide  for this i did all the work for days and now a negative and it means I will not get paid for any work I do? Please help

[feed_my_eyes]

You already have an open thread about this. Why start another one? I asked you some questions which you haven't answered, so it's difficult to advise you.

[ngwakwa1]

It was required to be down the other thread but I didn't know how to put

[pgiambalvo]

Yes, you do.

[feed_my_eyes]

Yes, you have to repay it. And if Upwork suspects that you violated the terms of service, you could lose your account.