Solved: Updating my location

khalaf-mona · ‎09-13-2023

Hello there

I was living in Saudi Arabia and I moved to the US. I'm trying to update my location, but it requires I provide my w9- tax information which I did, and all the sections under the billing and tax information are marked completed. It is not updating the location information and keeps on showing the same message that I need to provide tax information!!

I appreciate your help guys and thanks.

Mona

ArjayM · ‎09-13-2023

Hi Mona,

I took a closer look at your Tax Information and can confirm that you've selected the "I am a non U.S. person" instead of the "I am a U.S. person" option. That said, you've completed the W-8 form instead of the W-9. Please remember that If you are a U.S person, you need to file a Form W-9 with Upwork. You may check this screenshot for your reference.

You may also update your address on your profile afterward. You may also check this help article for more details.

~ Arjay

View solution in original post

ArjayM · ‎09-13-2023

Hi Mona,

I took a closer look at your Tax Information and can confirm that you've selected the "I am a non U.S. person" instead of the "I am a U.S. person" option. That said, you've completed the W-8 form instead of the W-9. Please remember that If you are a U.S person, you need to file a Form W-9 with Upwork. You may check this screenshot for your reference.

You may also update your address on your profile afterward. You may also check this help article for more details.

~ Arjay

khalaf-mona · ‎09-15-2023

Amazing Arjay!

Thank you so much for replying to this. It has been resolved and I was able to change my location.

Thanks,

Mona