Upgrade my account from basic to freelancer plus it doesn't accept

[mahesh-rathnayak]

Hello,

I am facing trouble when I try to switch from plus to basic account, the error is below.

"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."

FYI:  I tried clearing cookies and cache memory but still the same issue. so I really need to fix this by today, kindly help,

thanks,

Regards

Mahesh

[PradeepH · Accepted solution]

Hi Mahesh,

Thank you for your message. It looks like you are trying to upgrade your plan during your subscription renewal dates. Could you please try upgrading your subscription again after 48 hours?

Thank you,

Pradeep