Maybe someone faced such a problem that I will describe. A client approached me with a proposal to draw two portraits for him and we agreed with him for a certain amount. I accepted his offer and he made a payment to the site. I started working and made him the first portrait that he liked and he released a payment that I could withdraw but I kept it on the page. After that, I sent him the work and after I sent him the work, he turned to his bank for a refund of the payment and I left without money and I gave him the work. I contacted the Upwork service for help, but I never received a normal answer, maybe I misunderstood, but the essence remains the same, I did everything according to the upwork instructions and did not receive payment, although the site guarantees payment. If the site cannot guarantee payment and the client can collect money through his bank for the work done, what is the point of contracts? Maybe someone has the same problem and how it can be solved, as it calls into question the whole work. Oleg
**Edited for community guidelines**
