Visual verification

[#1]

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

[#2]

Good afternoon. Yesterday I've submitted my selfie for the verification, however I didn't see that selfie should be sent with the passport and paper with additional data (I've just sent the selfie without everything). Can I re-send selfie with everything needed for the support to verify my account? My internet connection is not so stable and my speaking english is not that good for the real-time call for now. 

[#3]

Hi Daria,

Thank you for reaching out to us. Our team is actively reviewing the documents and pictures you send. Should we need you to retake a selfie with your ID, our team will contact you directly with details on how you can complete the verification. 

[#4]

I submitted the document and have done visual verification.

But upwork didn't pass this. and is still reuesting ID verification.

Please resolve this

Thanks

[#5]

Hi Michael,

I have reached out and submitted a follow-up directly to the team handling your ID review. One of our team members will be in touch with more information about the status of your submission and further assistance. You may check your email and this page for the support ticket.

[#6]

Upwork prompted me to verify my account. I have already submitted a photo of my ID for ID verification, and a selfie with my ID for visual verification. It says that visual verification should only take a few minutes, but it's already been more than 24 hours. Can you help me verify my account? I have a job that will start on Monday, and I want to make sure my account gets verified within 7 days so I can withdraw my funds in the future.

[#7]

Hi Gerbie,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#8]

Hello support, I'm a new member and I may have missed the visual verification step which has now expired. I need assistance with this issue.

[#9]

Hello Ngo, 

You can reach out to Upwork support to explain your situation and request assistance with completing the visual verification process. You can contact them by clicking on the "Get Help" button located at the bottom of any page on the Upwork website.

[#10]

thankyou let me try  

[#11]

Hi Ngo,

I can see that you already submitted a ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#12]

Well, your profile picture must be a real picture of you so that's going to be a problem...

[#13]

Hi,

I submitted my ID verification along with my selfie but the photo on my ID card is old as it was made when I was 18 years old. Now I am 26y/o and I have kept Beard as well. The photo on ID card donot match my selfie. 

My ID verification will get approved or not?

[#14]

Hi Muhammad,

Thank you for reaching out. Our team will let you know if additional steps are needed for you to complete the verification. For now, please wait for ou team to review your submission. We appreciate your continued patience.

[#15]

Hi!! I took a wrong selfie (I was fixing my hair and the picture was taken) during the selfie verification process and it will probably be rejected.. Can I retake the selfie in case it was rejected? and how long the re-verification of the selfie will it take? 

[#16]

Hi Amal, 

Thank you for reaching out to us. If any additional info is needed our team will reach out to you directly via a support ticket. 

[#17]

Hello

I have problem achieving my identity verification, problem with the visual verification selfie with mobil camera and web camera. Both doesn 't work with me. I am in Antananarivo Madagascar. I need your help on how to resolve it.

Thank you in advance

[#18]

Hi Patrice,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#19]

I submitted my selfie for review two weeks ago. I have payment from a completed project being held up because of this. 

[#20]

To avoid additional account restrictions, you must complete your ID verification video call with Upwork. Initiate this call by chatting with an agent.   

What should I do if I cannot speak in English. But I know English only at the written level. Please help.

[#21]

Hi Oybek,

Thank you for your message. I understand your concern. You can still initiate a video call with our team and share your concern directly with them. 

Thank you,

Pradeep

[#22]

This is not right, Upwork has everything they need from me yet they restricted my account. Why is going on?

[#23]

Hi Tammy,

I can see that the team handling your case has reached out with more information about the status of your account and further instructions on how to clear the issue. Feel free to check your email or this page for the support ticket linked to your case, and don't hesitate to coordinate with the team if you have questions or need further assistance.

[#24]

Hello, I have sent a visual verification and it has passed 1 business day already. I'm scared that my account will be on hold as I already had a contract and I should be starting on July 17. I'm afraid that they might hold my account and could not start on my start date. Is there any possible way they could verify my visual verification as they already verified my ID??

[#25]

Hi Althea,

Thank you for reaching out to us here in the Community. I looked closer at your account and confirmed that your ID had been verified. You can now see the ID verified badge on your profile to validate the action taken on the account. Let us know if you need further assistance. 

[#26]

Hello Arjay,

I am facing the same issue and I'll appreciate a response from Upwork. I sent a report earlier explaining everything in detail but I never received the confirmation email. I am unable to bid for jobs because of this and it's really affecting me.