Solved: Visual verification - Page 14

ac4e6bdb · ‎11-18-2020

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

AndreaG · ‎09-30-2021

Hi Kori,

Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.

To access our support services, it would be best to follow the steps below:

Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

~Andrea

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2fe99906 · ‎05-10-2024

I'm having a lot of issues trying to create my freelancer account.

it's been a few days since I created my account but no verification yet.

it wants me to take a selfie or to make a video chat but I can't find them both.

in addition, it says it started a manual review. what does it mean? when am I going to get an answer from them?

ArjayM · ‎05-10-2024

Hi Jonathan,

I reached out to the team handling the review, and they confirmed that your ID has been verified. You can now see the ID verified badge on your profile to validate this. Thank you for reaching out!

~ Arjay

40ad21f1 · ‎05-14-2024

Hello, I have tried the 'Appear on camera' step 12 times to be verified. I've tried taking a selfie with adequate lighting using three different phones, but nothing works. Please help me.

LuiggiR · ‎05-14-2024

Hi Colin,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi

000a0690 · Jun 7, 2024 11:14:14 AM

Hi Luiggi, could you check the verification process now? I tried ID and selfie verification. Upwork got detected my ID automatically but didn't detect my face automatically. so I submitted my selfie manually as per requirements. Not sure what the issue is. Please review my verification process and let me know the update. thanks.

- Christopher.

70d28434 · ‎05-17-2024

Hello

I am facing a problem and hope you guys can help me.I opened the account after a week I was sent for verification I did the verification but still it didn't apply no message sent to me upwork.If I have a verification problem how will I know if my verification is correct if I am not notified.Due to which I am not able to send any proposal for any work,

Please tell me what is the solution

Hasina

LuiggiR · ‎05-17-2024

Hi Hasina,

I checked your account and see that your selfie is being rejected because your Upwork profile picture doesn't meet Upwork requirements.

Your profile photo must meet the following requirements:

It must look like you.
It must be a headshot-style photo.
Sunglasses, other individuals, logos, or pictures of anything other than your face are not allowed.

Please check this article for more information on updating your profile photo. Once you've updated it, you can try uploading your ID again from the Identity Verification settings page.

~ Luiggi

ariftariq11 · ‎05-25-2024

I wear veil and I uploaded my picture with mask on face but Upwork doesn't accept it and ask me to "Upwork support" if you needed religious exemption for Profile picture. I contact support and describe my issue in detail that I need religious exemption for Profile picture but chatbot doesn't connect me with the human agent. I've tried 2 to 3 times but everytime it doesn't solve my problem and worst part is that when I check "my requests" all of them were marked as solved.

JoanneP · ‎05-25-2024

Hi Fatima,

We checked your account and saw that our team reached out to you via a support ticket to request that you complete a video call. Please check this ticket and kindly follow the instructions provided.

~ Joanne

91402bf1 · Jun 5, 2024 01:53:12 AM

Hi,

I'm kind of new to upwork as I got my maiden project on this platform. I had however, opened this account sometime back but never used it as I wasn't getting clients.

Luckily, I have got my first project but the problem is the verification. I'm finished the first milestone and the client is ready to pay but then got a notificati on stating that I had to verify my ID.

Following this, I was promoted to send a text on my phone which was a link to upwork. The first step consists of positioning the phone's camera in such a way that it captures my ID and takes my selfie. However, after repeated attempts, I failed as the live camera wasn't able to detect my ID and selfie.

What do I do in this situtaion?

Help please.

Thanks

NikolaS · Jun 5, 2024 02:39:56 AM

Hi Pankaj,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

c0a40bbf · Jun 5, 2024 07:36:10 AM

Hi,

I have successfully uploaded My ID and did my face recognition test through Upwork identity verification. After they reviewed it, They suggested me to update the profile picture according to their regulations. So I changed that too. But After it showed the "appear on the camera" test again, I couldn't see any CONTINUE BUTTON on the interface! What I do next? How to continue the verification?

can any one help me with this issue? or is it a bug in the system?

Thank you.