not receiving security code on my phone

[#1]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[#2]

Hello everyone, 

I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore. 

I just created this account to contact the support. 

Can anyone please help me with this ? 

Thank you in advance. 

Sincerely, 

ZB

[#3]

Hi Zahra,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[#4]

I lost my QR code and I do not have 6 digit code. I uninstalled my authentication app and when I reinstall it, I lost my 6 digit code. Now how can again I get my QR code or 6 digit code? Thank you.

[#5]

Hi Rojen,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[#6]

Hello Goran,

I have the same situation as Rojen. I lost my Google Authenticator, and can't access settings or payments.

If it helps, I have access to my Upwork e-mail address and my phone number, in case those help.

I left an open support ticket without reply, I need to recover access to Upwork as soon as possible since that's where all my income comes from.

[#7]

Hi Andrés David,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#8]

Hello Bojan,

I have the exact same issue as Rojen. I have access to my work, but I can't access settings and payments.

Please help.

Thank you.

[#9]

Hi Victor,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[#10]

Hello, 

I have the same issue. Have no access to the Authenticator app. I still have access on my laptop, but can't connect on the new mobile.

Thanks,

[#11]

Hi Semyon,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[#12]

I am having an issue getting SMS from Upwork for 2-factor authentication. I want to use an email address to get the code. How can I do that?

[#13]

Hi Garvit,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[#14]

Same problem, i dont receive security code per sms for account settings.

[#15]

Hi there,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[#16]

Hello how do I reach the support team? I've been trying to cerify my phone number for the past week but i keep getting an error saying you chamged your phone number too many times ples contact the support team so how do i resolve this issue?

[#17]

Hi Tabo,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#18]

Hi, Actually I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen an authenticator app code for verification. So my smartphone has some issues that's why I have to delete all my apps. now I am stuck and I cannot enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks

[#19]

Hi Muhammad Jahanzaib,

We'll have one of our agents reach out to you directly to assist you with your concern. 

Thank you for reaching out to us. 

[#20]

Hello, My name is Mariam, my friend changed her phone number, and now she cant log in to her account. She can say her username and password,or email, maybe you can help.. please

[#21]

Hi Mariam,

I just reached out to you via PM with additional information. Thank you.

[#22]

Hey,

I can't get verification code on my phone or email my Account is already verified. When I am getting entered to my profile settings It needs verification that will be sent on your mobile/email. But from 3 days I'm trying still not getting any code. I've attached the screenshot. 

Please help me out. 

Thank you. 

[#23]

Thank you for reaching out to us, Zubair.

One of our team members will reach out to you directly to assist you with your verification process. 

[#24]

Hey Bojan,

Thank you for the response. Sure, I'll be waiting for.

[#25]

I keep trying to verify my account, however no code goes through to my phone so i can verify it? Help

[#26]

Hi Terrell,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!