"go to preview" button is not work (need to publish portfolio)

[#1]

I am trying to add my recent project to my Upwork portfolio, but the preview button is not working. I have filled in all the details.

[#2]

Hi Moch,

I'll have one of our customer support agents reach out to you directly and assist you further. You can access your support tickets here.

- Pradeep

[#3]

It's my first time publishing a portfolio but the preview button in the last step always greyed out. I've filled all required and optional form and added a file. I've cleared all caches and tried with different browser but still doesn't work. Can anyone help me with this?

[#4]

Hi Anelda,

I'm sorry that it is still not working on your end. Could you please share the following information so we can forward it to our team to investigate further?

• Browser/s used
• Browser version
• Machine's OS
• Machine's OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[#5]

Browser : Chrome

Version : 118.0.5993.89 (64-bit)

OS : Windows 10, version 22H2

I've tried adding 2 different files (png and pdf) but it's still not working. Also, I've tried with 3 portfolio template (gallery, case study, classic) but none of these works. Any help would be appreciated. Thanks!

[#6]

Hi Anelda,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

its been 2 weeks that the go to preview button is disabled. i have filled all the information still its disabled

[#8]

I added all of the elements for a case study for my portfolio and the Go to Preview button remains grayed out and will not allow me to post it. I tried both on Safari and Chrome. Looking back, it seems like this has been a problem for awhile. To use this platform, I need to upload a portfolio.

[#9]

Hi Derek,

Have you tried clearing your browser’s cookies? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[#10]

I am also having this problem. I've tried all the solutions proposed in other threads and have wasted so much time trying to get this to work. I cleared my cookies, I tried different browsers, every field is populated, and the only thing it will allow me to do is to go back. I can't preview, I can't save my work. I'm so defeated. Any updates? 

[#11]

I have the same problem. Is there any solution yet?Z

[#12]

Hi Jeroen,

Thank you for reaching out to us. Could you please double check if you added all the required fields? I would like to note that in the "Case study" type of portfolio, there are two fields that have to have at least one file uploaded or a video link needs to be provided.

[#13]

What you want write in your project title.

[#14]

Hi, guys!
I filled all required fields in portfolio, but final preview button is unclickable
Tried to fill from the phone - this problem starts even earlier, go to template unclickable
I see, a lot of people faced with this problem and it was resolved only after support help.
Its very bad, honestly

**Edited for Community Guidelines**

[#15]

Hi Ivan, 

I am sorry for the inconvenience this has caused. You may want to check this post for more information about all the required info for adding portfolios. Could you please double-check if you added all the required fields?

[#16]

Hi Upwork team. After a long effort on my portfolio details, I am surprised that the "Go to Preview" button is not working. I have already seen the thread on that, which is already closed. But this issue still persists.

Can you please resolve it on an immediate basis? FYI, I cleared my browser cache and restarted the browser, but the problem still persists.

Regards,

Qais

[#17]

Hi

Could you please follow the steps that Nikola shared in this thread? Our engineers have made improvements to the Portfolio section to make it more clear what fields are required. Please let us know if you continue to experience issues after applying the steps shared in the thread. 

[#18]

Hi Joanne Marie hope you are fine. I had already filled out those fields, which are mentioned in your thread. However, Go to Preview button is now enabled and working fine. Nice to talk with you. Thanks,

Regards,

Qais

[#19]

Again this fix does not work. 

[#20]

Note as seen in this video that this does not work
Does not work 

[#21]

Hi Paul,

Thank you for sharing the screengrab for the issue. It looks like you will need to add a file or video under the Project Solution to be able to go to the next page. Could you please add a file or video there along with other details and let us know if the issue persists? 

- Pradeep

[#22]

Hi Nikola S,

I've uploaded and filled everything needed for the projects but I can't preview it. Please help me solve this issue.

[#23]

Hi Maxie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#24]

I am having the same trouble and nothing that I try is helping me to resolve this! 
Please help!!!!!! 

[#25]

Im having the same issue, sir. What should I do?

[#26]

Hi Jazy, 

Thank you for reaching out to us. Could you please double-check if you added all the required information? If the issue persists please share a full screenshot from your end so that we can look into this further and assist you accordingly.