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63d96221
Member

Can't login through authenticator

I can no longer access my account using the authenticator because I changed phones and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead? Thank you!
78 REPLIES 78

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code. I stuck and really can't do anything on account settings, kindly assist!

I found a solution, thank you 

 

how did you solve your authenticator app issue, can you please tall me, same issue is going with me, i login but can't go the setting for deleted the authentication system

Hi Ashiqure,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

Thanks!

~Andrea
Upwork

Same problem here,please explain how did you solve it

Hi Massimo,

 

We'll have one of our team members reach out to you directly via email to assist you further with your account.

 

Thank you.

~ Aleksandar
Upwork
nancyb_design
Member

I am being asked for an authenticator code for the first time and I do not, nor have I ever received one.

I do not know where to find the "authenticator app" or how to get a code. How do I get one so I can get access? Please help. Thank You, Nancy

Hi Nancy,

 

I checked your account, and it looks like you were able to log in to your account already. Please let us know if you need any help. 

~ Joanne
Upwork

Hello,

 

I am faced now with a similar problem. Why all of a sudden I need an authenticator app? How do I go about it? I lost my phone and don't have access to a smart phone as of the moment. I have logged in but I got a prompt for the authenticator app when I tried to withdraw my money.

Hi Harvey,

 

One of our agents will reach out to you directly via a support ticket to assist you with accessing your Settings. You'll also receive an email notification with their message.

~ Valeria
Upwork

Why are people asking about the app, and support isn't addressing the actual question?

Hi Upwork, 

I am unable to withdraw my funds due to authenticator app issue. The app isn't sending the QR/6-digit code on my phone. Can someone please assist? 

Hi Mary Grace,

 

I can see that one of our agents is already assisting you with your concern with generating your code. Please let us know if you need further assistance. Thanks!

~ Joanne
Upwork

hi I have the same problem i don't know where will I get the code pls help me. i cant update my profile

Hi April Rose,

 

We'll have one of our team members reach out to you directly via a support ticket to assist you further with your account.

 

Thank you.

~ Aleksandar
Upwork
tinker_bell3
Moderator
Moderator

Hi Angelica Elaine,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Switched phones, can't use my authenticator app to confirm my identity anymore. Please assist on how to resolve this issue as I would like to access my account settings. 

 

Regards,

Vishal

Hi Vishal,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi there,

Iโ€™m locked out of my account and I need your help in accessing it. I canโ€™t login because I lost my old phone. I no longer have access to the Authenticator app. Is there another way I can log in to my account?

Hi Princess Pepsi,

 

Weโ€™ll have one of our agents reach out to you directly to assist you with accessing your account. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
mehedikasbi
Member

I unistalled my google authencator app now facing a trouble that i can't enter my upwork setting and can't withdraw my payment. What is the solve of this problem .. i am in tension . would you give me a solution

Hi Mehedi,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

same i uninstalled my authenticator now I am having issues with the 6 digit code they send I am not receiving it can Someone help me with this, please

 

Hi Abbi,

 

One of our team members already reached out to you directly via this support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
roymsmith
Member

I have lost this code. Save the secret key to the authenticator app by manually entering it or scanning the QR code . Hence I can no longer access my settings to make any changes. What do I do?

Thank you for reaching out to us, Roy.

 

One of our team members will reach out to you directly to assist you with your request. 

~ Bojan
Upwork
934b059a
Member

Hi. 

 

Can someone pls assist me ? 

I need to access the settings under my account but it requires code in order for me to have an access. Unfortunately all my data from my phone got wipe out, Is it possible for the authenticator app to reset ? So I can gained full access on my account. Thank you

Hi Phoebe,

 

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further. 

 

~ Nikola
Upwork
shuaibikram
Member

I used the authenticator app from my old phone but now I've bought a new phone. While performing certain tasks, Upwork is asking me to provide code from the authenticator app. How can I remove the authenticator app from the settings? Whenever I;m trying to do, it asks me for the code ๐Ÿ˜ž

Hi Shuaib,

 

One of our team members will reach out to you directly via an email to assist you further. 

 

Thank you,

~ Nikola
Upwork
burgess_lexi
Member

Hi all, 

 

Upwork has been asking me to provide a pin from an authenticator app. I completely forgot about the app, and I think I might have deleted it on my phone months ago by accident. I have no idea which one I used! Is there any way around this?

 

Thanks 

Hi Lexi,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
onlyistiak
Member

Hello There,

I need some help I cannot access my account settings because I had used google authenticator and set as primary for Two-Step Verification before but I reset my phone and lost my previous backup for Google Authenticator.


When I'm trying to visit my account settings it's always asking only one way to authenticate and it's 6 digit code from google authenticator. There is no way to get OTP to the assigned mobile no and mail address !!

Can someone help me to fix the issue on my account?
Thank you ๐Ÿ™‚

Best Regards
Istiak

Hi Istiak,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
annacorina07
Member

Hi! I need help with my authenticator verification. I can't seem to remember how I set it up before and now I can't access settings on my account because it keeps asking for the verification. Is there a way for me to remove the authenticator app verification? Thanks!

Hi Anna,

 

Thank you for reaching out to us. One of our team members already reached out to you directly via an email to assist you further.

 

~ Nikola
Upwork
xiichan07
Member

I can no longer access my account using the authenticator because I changed phones and there was no way for me to connect with the authenticator again. Is there a way to remove it and elect another form of verification instead?

Hi Christian,

 

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.

 

~ Nikola
Upwork
aamir_kalimi
Member

Hi , I need a assistance in disabling the authenticator since I always get the "Authorize your device" page and don't have access to the authenticator app. I appreciate it if someone from the technical team can contact me through my email. Thank you!