Solved: Can't create an Agency account - Page 3

Nikolay Y · ‎11-06-2020

Good day!

I don't have ablility to create "New Freelancer Agency Account", only client account.

Also,I tried to clean cache and cookies, and log in with another browser. Problem is not solved.

In attachment you can find screenshot.

Waiting for feedback.

Thanks in advance.

Pradeep H · ‎05-02-2022

Hi Oleksandr,

Thank you for reaching out to us. If you don’t have the option to create an Agency, it’s generally because you already have an Agency that is now closed. Please know that you can only “own” one agency on Upwork. You won’t be able to make another one.

However, if you want, we can restore your agency account. How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~ Nikola

View solution in original post

Bojan S · ‎09-07-2021

Hi Usama,

We’ll have one of our agents reach out to you via a support ticket to assist you with creating your agency account.

Thank you for reaching out to us.

~ Bojan

Serhii B · ‎11-01-2021

I have the same issue ((
How I can reopen Agency account after closed (orr add new)?

Goran V · ‎11-01-2021

Hi Serhii,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency profile. Thank you.

~ Goran

Osama Q · ‎12-10-2021

Hi, I am having the same problem, I went in the "My Teams' and I can't see such options. Please help!

Goran V · ‎12-10-2021

Hi Osama,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your agency profile. Thank you.

~ Goran

Denys A · ‎03-21-2022

Hi, I am having the same problem. I cant reopen my agency

Nikola S · ‎03-21-2022

Hi Denis,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Sabahat A · ‎04-03-2022

I want to reopen my agency or create an agency. Please help me in this matter.

Nikola S · ‎04-03-2022

Hi Sabahat,

Thank you for reaching out to us. Your agency account is restored as per your request. Let us know if you need further assistance.

~ Nikola

Ahmad T · ‎05-30-2022

Hi, I want to reopen my agency or create an agency. Please help. Thanks!

Nikola S · ‎05-30-2022

Hi Ahmad,

Thank you for reaching out to us. I would like to clarify that you can't create a new agency account. I restored your closed agency account as per your request. Feel free to let us know if you need further assistance.

~ Nikola

Zabrina Angelica A · ‎05-31-2022

I tried to create an agency profile yesterday, and accidentally close it, I thought I was editing my profile, but now I can't see the agency button under the additional account in settings. Please help me out

Nikola S · ‎05-31-2022

Hi Zabrina,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Ibrahim T · ‎06-01-2022

Nikola S · ‎06-01-2022

Hi Ibrahim,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola

Mohammad T · ‎11-06-2021

Hello,

I had created an agency and later closed it, now neither the link to create a new agency is available nor the old agency is visible for edit/open. It seems the closed agency still exists but not visible to me.

How to delete the closed (hidden) agency permanently? OR make it visible so that I can edit the detail.

Thanks,

Luiggi R · ‎11-06-2021

Hi Mohammad,

The reason why you can't create another agency profile is that you can only have one. We'll have one of our agents reach out to you via a support ticket to further assist you in restoring your agency.

Thank you.

~ Luiggi

Godswill O · ‎06-07-2022

Hi Luiggi,

I have the same problem with my profile. Please can your support team help me restore the agency profile? I deleted it previously.

Nikola S · ‎06-07-2022

Hi Godswill,

Thank you for reaching out to us. I would like to let you know that your agency account is now restored as per your request. Let us know if you need further assistance.

~ Nikola

Nisha S · ‎01-05-2022

I am also facing same issue, Can you help me to sort out this issue.

Regards,

Goran V · ‎01-05-2022

Hi Nisha,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with the agency profile. Thank you.

~ Goran

Abhishek J · ‎01-18-2022

Hello Upwork Team

I am also getting the same issue. Please check. My client is waiting to provide me new work invitation on the agency account.

Problem - "I had created an agency and later closed it, now neither the link to create a new agency is available nor the old agency is visible for edit/open. It seems the closed agency still exists but is not visible to me.

How to delete the closed (hidden) agency permanently? OR make it visible so that I can edit the detail. "

Andrea G · ‎01-18-2022

Hi Abhishek,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Vinayak B · ‎06-13-2022

I had Created an Agency account but I wanted to change the name so I deleted it. I want to restore the account please tell me how can I do it?

Best Regard's

Vinayak

Nikola S · ‎06-13-2022

Hi Vinayak,

Thank you for reaching out to us. I would like to let you know that your agency account is now restored. Feel free to let us know if you need further assistance.

~ Nikola