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Online support

ihorvalent28
Active Member
Ihor B Member Since: Nov 20, 2018
1 of 4

I do not find a way how to chat online with support? not robot but person

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
2 of 4

Hello Ihor,

 

You can initiate contact with our support team from here. Also, feel free to ask any questions on this post so that I can check and assist you accordingly.

 

Thank you

Pradeep H.

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ihorvalent28
Active Member
Ihor B Member Since: Nov 20, 2018
3 of 4

thank you. I check the link you sent. but there is no way to create new request or chat online with support. that is the first question how I can do that?

the second question is why my agency member **Edited for Community Guidelines** has 78% bad JSS

he has only excellent marks and rising talent badge

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
4 of 4

Hello Ihor,

 

You need to click the round 'Upwork Help' ballon at the right bottom of this page. This will initiate a chat window to talk to a bot for quick assistance on general queries. You can type or select your queries from the menu to get quick information on general queries. You will have an option to 'Talk to customer services' if you need further assistance on your query. 

 

I see that your agency member has already initiated a chat with our support team. One of our team members will reach out to him via ticket as soon as possible and assist further. 

 

Thank you

Pradeep H.

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