Solved: Unable to close agency profile - Page 5

Manish J · ‎12-20-2020

Hello,

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

could you guys please help me with this?

AleksandarD A · ‎12-21-2020

Hi Manish, and Nickolay,

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

Manish, I went ahead and closed your agency.

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

Thank you.

~ Aleksandar

View solution in original post

Ali H · ‎09-24-2022

Hi @Aleksandar D I'm facing this issue, please check I want to close my agency profile for now.

Luiggi R · ‎09-24-2022

Hi Hassan,

Thanks for reaching out. Your agency profile has been closed as per your request.

~ Luiggi

Ahsan A · ‎09-25-2022

Hi, I also had some errors while closing my agency account.

Please close my agency account while keeping my current freelancer account.

Thanks!

Pradeep H · ‎09-25-2022

Hi Ahsan,

Thank you for your message. Your agency account is closed now.

Thank you,

Pradeep

Abdulsamet K · ‎11-06-2022

Hello, I also have problems to close my agency account. I removed all team members, but I get error. Please close my agency account. Thank you.

Luiggi R · ‎11-06-2022

Hi Abdulsamet,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

Federico N · ‎11-10-2022

Same issue here. Would you mind closing my agency too?

Arjay M · ‎11-10-2022

Hi Federico,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

Kiran Kumar D · ‎11-26-2022

I have same issue. Unable to delete agency

Kiran Kumar D · ‎11-26-2022

I have same issue. unable to delete my agency. pl help

Luiggi R · ‎11-26-2022

Hi Kiran,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

Darshil P · ‎11-28-2022

Hi,
I am getting the same error, I want to close my Agency too

Nikola S · ‎11-28-2022

Hi Darshil,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola

Fuad B · ‎12-22-2020

please, close my agancy i cannot do it, because of error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Goran V · ‎12-22-2020

Hi Fuad,

Your agency is now closed, thank you.

~ Goran

sahid h · ‎12-23-2020

I'm also unable to close my agency. It's given me this error when I try to close my agency.

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Andrea G · ‎12-23-2020

Hi Sahid,

Your Agency has been closed as per your request.

Thanks!

~Andrea

Muhammad I · ‎12-23-2020

I'm not able to close my agency because getting this error (No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/"))

Andrea G · ‎12-23-2020

Hi Muhammad,

I've closed your Agency for you.

Thanks!

~Andrea

Mohit P · ‎12-26-2020

Hi ,

I am also geeting error

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

Please close my agency as well.

AleksandarD A · ‎12-26-2020

Hi Mohit,

I went ahead and closed your agency. Let me know if you need further help with anything.

Thank you.

~ Aleksandar

Tiago S · ‎12-27-2020

I'm getting same error, and also want to close my agency.

Nikola S · ‎12-27-2020

Hi Tiago,

Thank you for reaching out to us. I closed your agency profile as per your request.

~ Nikola

Ashok K · ‎01-13-2021

I am experiencing the same

Please help me out

Adeel C · ‎12-27-2020

No thanks