Showing results for 
Search instead for 
Did you mean: 

Work Diary Fails to take screenshot

Active Member
Gary C Member Since: May 4, 2020
1 of 4

I have one freelancer in my agency who's work diary consistently says "Failed to take screenshot." How can I resolve this issue and get the work diary working properly?

Please see attachment.

Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Gary,


Could you please advise them to try using the troubleshooting tips shared in this help article?  If the issue persists, they can report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist them directly.


Thank you.

~ Bojan
Active Member
Geneviev O Member Since: Jan 6, 2021
3 of 4

Hello! I'm Currently having the same problem. Is there any step-by-step guide on how to fix this?


Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Geneviev,


Could you please try the troubleshooting steps shared here? If the issue persists, please let us know  by following the steps on how to report a problem on the same article so we can investigate further.