Work Diary Fails to take screenshot

[Gary C]

I have one freelancer in my agency who's work diary consistently says "Failed to take screenshot." How can I resolve this issue and get the work diary working properly?

Please see attachment.

[Bojan S]

Hi Gary,

Could you please advise them to try using the troubleshooting tips shared in this help article?  If the issue persists, they can report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist them directly.

Thank you.

[Geneviev O]

Hello! I'm Currently having the same problem. Is there any step-by-step guide on how to fix this?

[Joanne Marie P]

Hi Geneviev,

Could you please try the troubleshooting steps shared here? If the issue persists, please let us know  by following the steps on how to report a problem on the same article so we can investigate further.