"View Refund Request" button in email leading to "You do not have permissions to access this page"

[marijalukic_arch]

A Client ended a job since we agreed to set up another one with different terms (it's a mutual agreement). Once the contract was ended I received an email asking me to review the escrow refund request. However, the "View Refund Request" button opens a "You do not have permissions to access this page". 

I already went through the steps proposed in similar situations - cleared the cash, tried opening the page in a different browser, but the issue keeps appearing.

Please advise. 

Thank you.

[BojanS]

Hi Marija,

Since the contract was under the agency you should be able to perform the action you're referring to while you're using your agency account. Feel free to reach back to us if the issue persists and we'll be sure to assist you further.

Thank you!