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bdff97ef
Community Member

Account on hold

My account is on hold and I can't hire a freelancer. My project is urgent. I need help.

 I used my nickname at first by lately changed it to my real name. But my account was set on hold, so I decided to upload my ID to confirm my identity. I follow "Get started" link and I found out that I can't change my name. There is still my nickname I typed when creating an account although I changed it already in my profile. It is also said that "This name is listed on your profile or primary payment method". I use the corporate card and, of course, the names are different. Help bot doesn't help me😭 I need to start the project. Instead, I'm searching through endless articles and rules. How to remove the restriction?

1 REPLY 1
AndreaG
Community Manager
Community Manager

Hi Karolina,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
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