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Community Member

Account suspended,

 Hello upwork community,

My account was suspended due financial issues, support requested to send my ID and a bank statement in which they could see the last 4 numbers of my credit card, however my billing method is a DEBIT card associated to my bank account, so I sent the statement (it contains the most recent transactions from Upwork), as the payment method is debit card, the estatement is not going to contain the number of my card and keeping this issue in mind I also sent the photo of my debit card (my name is on it), and support keep saying documents are not valid, does anyone can help me with this issue?


thank You

Community Manager
Community Manager

Hi Vanessa,


I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 


Thank you for your patience.

~ Bojan
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