Feb 19, 2022 08:26:09 AM by Glenn D
I'm getting this error 'An error has occurred. Please try again later' while trying to hire someone.
Feb 19, 2022 09:35:26 AM by Nikola S
Hi Glenn,
Could you please clear your cache and cookies or log in with another browser? If the issue persists please send us a screenshot from your end and we will be happy to assist you further?
May 29, 2023 05:50:13 AM by Nikola S
Hi Faiz,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 19, 2022 09:48:17 AM by Glenn D
I just cleared everything + tried an other browser. Issue persists. Please see the screenshot attached.
Feb 19, 2022 12:18:43 PM by Luiggi R
Hi Glenn,
Thanks for following up. I've shared your concern with the team and one of our agents will be reaching out to you via a support ticket to assist you further.
May 20, 2022 11:41:29 PM Edited May 20, 2022 11:44:25 PM by Eugen G
Hey guys, have the same issue... cache cleared, address and payment method is inserted, account is already few years old.
tried another device, same issue... support ticket opened.
if I click on my profile, to view it, it says, profile notmlonger available. Really? Please help, the freelancers are waiting to start.
May 21, 2022 01:46:33 AM by Annie Jane B
Hi Eugen,
Thank you for reaching out to us. I checked your account and the support ticket for this case. It seems like the issue has been fixed already. Please let us know if further assistance is needed.
Jun 4, 2022 01:38:51 AM by Elise M
Hi Upwork team,
I'm also getting this issue when trying to hire. Have tried clearing cache, cookies; different device. My payment details are current. Assistance would be appreciated.
Jun 4, 2022 05:25:18 AM by Annie Jane B
Hi Elise,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jun 8, 2022 10:11:04 PM by ben b
Also having this issue... Have tired on mobile app and different browser to no avail. Will lodge a support ticket
Jun 9, 2022 12:17:55 AM by Pradeep H
Hi Ben,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Jun 20, 2022 02:55:04 AM by Usama Y
Hi Pradeep,
I am also facing the same issue "An error has occurred. Please try again later" I have tried all troubleshooting steps and contacted the support team but still no help been given.
Jun 20, 2022 04:54:56 AM by Pradeep H
Hi Usama,
Thank you for your message. I see that you have already initiated a support ticket for the same inquiry. One of our team members will reach out to you via the same ticket as soon as possible and assist you further.
Thank you,
Pradeep
Jun 17, 2022 05:11:13 AM by Mashood N
Hi
I am getting the same message and also tried an other browser.
Kind regards Mashood Nasir
Jun 17, 2022 06:07:50 AM by Andrea G
Hi Mashood,
Could you please try removing your PayPal payment method?
Jun 21, 2022 06:18:52 AM by Steven D
Hey guys, I have the same problem. Yesterday I received an job offer from a client, and today when pressing the accept offer buttom the "An error has occurred. Please try again later" message appears. I tried from desktop and from mobile app and it can´t be solved.
Jun 21, 2022 07:16:58 AM by Nikola S
Hi Jose,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jun 21, 2022 07:21:00 AM by Steven D
Hi I'm having the same issue. My client sent me a job offer but I can´t accept it. Already tried on desktop (chrome and firefox) and mobile app.
Jun 24, 2022 06:24:14 AM by Karim G
Hi Upwork team,
I'm also getting this issue when trying to hire. Have tried clearing cache, cookies; different device. Assistance would be appreciated.
Jun 24, 2022 07:29:22 AM by Andrea G
Hi Karim,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 27, 2022 02:31:22 PM by Alejandro E
Hi Andrea. I am also having this problem when trying to accept a job. Attaching screenshot. Please help, don´t want to lose the client that has already given me the job. 🙏
Jun 27, 2022 04:09:21 PM by Arjay M
Hi Alejandro,
I'm sorry to hear that you're having difficulties accepting an offer. I have escalated your report to the appropriate team and one of our team members will reach out to you directly via a support ticket with further assistance. You can check here or your email for updates. We seek your patience and cooperation while sorting this out for you. Thank you!
Jun 30, 2022 02:21:47 AM by Noman Z
Hi Team Upwork;
I am facing the same issue once i am trying to accept the offer from the clien.
screen shot has been attached please look at the matter as I have to accept the offer.
Awaiting for your reply.
Jun 30, 2022 04:56:06 AM by Pradeep H
Hi Noman,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Jun 30, 2022 06:12:31 AM by Maria Edurda C
I am having the same issue. I am trying to accept an offer but this message keeps apearing. I have tried changing browser, device, claning cookies, waiting. Would like some help.
Jun 30, 2022 07:17:06 AM by Andrea G
Hi Maria,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Aug 22, 2022 12:12:24 PM by Annie Jane B
Hi Ka,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Oct 9, 2022 03:49:08 AM by Pradeep H
Hi Trudy,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.
Thank you,
Pradeep
Nov 9, 2022 06:30:44 PM by Jacob O
I am having the same issue. I have been trying to hire 2 different freelancers, and I keep getting the "An error has occured. Please try again later." error.
Please advise ASAP.
Nov 10, 2022 11:11:10 AM by Arjay M
Hi Jacob,
We apologize for not being able to get back to you sooner. I can see that you've been coordinating with the team about your report and a support ticket has been set up as well. We highly suggest you continue communicating with the team through the same ticket so that they can assist you accordingly and more efficiently. You can always access and update your ticket on this page if you have questions or need further assistance.
Feb 4, 2023 05:43:27 PM by Jacob N
I'm getting the same error when trying to hire someone. Please help.
Feb 4, 2023 07:15:35 PM by Pradeep H
Hi Jacob,
Thank you for your message. Could you please try again after clearing the Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Feb 4, 2023 07:47:37 PM by Jacob N
I just tried both of those things and the problem is still happening.
Feb 24, 2023 10:50:59 AM by Francys H
I have this same problem today Feb 24, 2023.
I try to accept a job offer but it shows me the message: An error has occurred. Please try again later