Nov 3, 2021 10:37:41 AM by Jonathan W
Anyone having issues with getting their GST number verified? How do I contact Customer Service?
"A GST/HST account number is part of a business number (BN). "
Solved! Go to Solution.
Mar 16, 2023 08:41:14 AM by Helene M
Hi Jonathan!
You should stop opening support tickets at first sight for this kind of issue. Read my story below and advise the member to verify the following:
I also had struggles registering my GST/QST numbers on Upwork when I enrolled.
Most of the time, this issue happens when there is a discrepancy between the member' official name (for the canadian government) and the name the member used to register on Upwork. As the Tax ID verification is related to Gvmt taxes, the member' name/fist name(s) must match 100%
EXAMPLES:
It can be as simple as a "-" between the two first names (such as Marie-Louise instead of Marie Louise)
In my specific case, my official full name (under which my tax registration was done) was "Helene-Renee Minville". However, I was trying to have my tax ID verified in Upwork using "Helene Minville". Therefore, it was impossible to confirm a perfect match, resulting in the rejection of the verification. I was able to solve that issue with contacting Services Canada (federal gvmt) where an agent was able to fix it.
Jan 12, 2022 07:20:11 PM by Prashant G
Hi Support team,
I am having the same problem with my Canadian HST/GST number not getting accepted. Please help. Thanks.
Jan 12, 2022 08:53:14 PM by Pradeep H
Hi Prashant,
Thank you for your message. I am sorry to hear about the issue while adding the Canadian HST/GST number. One of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you,
Pradeep
Jan 19, 2022 01:53:54 PM by Fred C
I have the exact same issue... after several attempts. Could you please let me know how to fix this?
Jan 19, 2022 03:57:59 PM by Joanne P
Hi Fred,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 27, 2022 10:29:38 AM by Alexander M
I have the same problem. Tried 2 times already. GST number is not accepted. Please help.
Jan 27, 2022 12:02:17 PM by Bojan S
Hi Alexander,
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you!
Feb 3, 2022 09:18:10 AM by David H
Hi Support team,
I am having the same problem with my Canadian HST/GST number not getting verified. It is a valid number and I will starting work soon, Can someone please help? Thanks.
Feb 3, 2022 12:55:55 PM by Bojan S
Hi David,
One of our agents will reach out to you directly via support ticket to assist you with this concern.
Thank you!
Feb 8, 2022 10:49:38 AM by Maxim S
I too have the same problem and cannot verify my GST/HST number even though it is correct.
Feb 8, 2022 12:18:32 PM by Bojan S
Hi Maxim,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you!
Feb 12, 2022 04:52:09 AM by Haonan G
I'm having the same problem, have been declined by Upwork several times already, please help
Feb 12, 2022 05:42:33 AM by Nikola S
Hi Haonan,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 16, 2022 07:30:08 AM by Paul T
There is only the solution to get your GST/HST number verified.
Your "Upwork's" name of the business must be exactly the same as your registered it in CRA.
For example: if your registered CRA business identification looks like "John Smith", you must have exactly the same name of the business in the Upwork system. You can't name it "Smith John", or "John Jr. Smith" , etc. In any similar cases, your GST/HST won't be verified/confirmed.
Jun 18, 2022 09:39:57 AM by Yin Jiang G
Hello, I fill the Gst twice as following instructions. But got verification failed again, could anyone provide help or solutions? Thanks
Jun 18, 2022 11:02:45 AM by Andrea G
Hi Yin,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jun 30, 2022 07:33:58 PM by Shakeeb B
Hi,
I am in a similar situation, opened a support ticket as well but more than a day later it is still waiting to be assigned to someone. Can the mods here please help me solve the problem soon?
Thanks a lot
Jun 30, 2022 09:34:16 PM by Pradeep H
Hi Shakeeb,
Thank you for your message. I have followed up with the support team to expedite a response to your ticket. One of our team members will reach out to you as soon as possible to assist you further.
Thank you,
Pradeep
Aug 1, 2022 09:33:05 AM by Nassim N
I have the same issue with the GST/HST verification. Can I get some help on that please?
Aug 16, 2022 01:54:00 PM by Mike G
HI Nikola, I'm having the same issue with the GST/HST verification.
Can I get some help on that please?
Oct 3, 2022 04:01:44 PM by Thomas B
Hello Bojan, I am also a Canadian unable to have my GST number accepted
Oct 8, 2022 09:16:53 AM by Anas N
I have the same issue with the GST/HST verification. Can I get some help on that please?
Nov 5, 2022 02:37:22 PM by Sumeet S
I'm having the same problem, have been declined by Upwork several times already, please help
Nov 26, 2022 11:48:59 AM by Jigarkumar G P
I'm having same problem. I recently moved to Canada and registered Incorporation compnay here. I entered correct my company GST/HST number but Upwork keeps rejecting it. Please help resolve this issue asap. Thank you!
Jan 5, 2023 10:17:30 AM by Alsaba R
I am facing the same problem and cannot verify my GST/HST number even though it is correct. Please help.
Jan 5, 2023 11:13:01 AM by Andrea G
Hi Alsaba,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 22, 2023 08:29:14 PM by Yuka F
I am having the same issue with the GST/HST number. Can I get some help as well please?
Feb 21, 2023 08:51:18 PM by Stephanie M
Please reach out to me as well. Same problem. Quebec PST goes through just fine.
Feb 21, 2023 09:28:22 PM by Joanne P
Hi Stephanie,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 23, 2023 02:09:20 PM by Arjay M
Hi Earl,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Mar 14, 2023 08:55:50 PM by Hussam A
I am also facing the exact same problem. GST/HST Number could not be verified. Please remove and re-add your number to update