Cancel bonus payment

[610d7adc]

Hi. I paid bonus for a contract before even getting the actual bill for monday. I thought the "pay" was the way to pay for the job. Since my card will be charged within 24 hours, can someone help me cancel the bonus payment I just made asap please. Thank you.

[610d7adc]

Hi. I paid bonus for a contract before even getting the actual bill for monday. I thought the "pay" was the way to pay for the job. Since my card will be charged within 24 hours, can someone help me cancel the bonus payment I just made asap please. Thank you.

[PradeepH]

Hello Joyce,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H.

[prestonhunter]

Joyce:
There is not a button for you to click to cancel a bonus payment.

But you don't need to contact Upwork Customer Support at all.

All you need to do is send a SHORT note to the freelancer. Apologize for the mistake and ask her to use the freelancer-side Refund tool to issue you a refund in the same amount as the bonus.

[rahul_gupta_o365]

Contact the upwork support folks please . probably raise a dispute most probably

[AndreaG]

Hi Rahul,

We're here to help! Could you please let us know more information about the issue so we could check and assist you?

[rahul_gupta_o365]

Please Open a support chat with upwork support team