Colleague's account suspended, can't seem to stop billing

[daef58ef]

One of my colleagues had their account suspended, but unfortunately it's tied to a billing account that keeps getting charged money.

Any tips on what to do here? I'd hate to issue a chargeback but I don't see any way to verify accounts at the moment, or really any way to get in touch with Upwork support.

[BojanS]

Thank you for reaching out to us, Wayne.

One of our team members will reach out to you directly via a support ticket to assist you with this concern.