Mar 25, 2021 01:16:45 PM by Natalie B
Hi,
Me and the freelancer agreed to cancel the last milestone so I only would pay her 300 insted of 400 dollars. The freelancer ended the contract and I have now 100 Dollars left in escrow. How can I get this back?
I cannot make an escrow refund because the freelancer said the money is automatically transfered to me later.. but everywhere I read I should do I refund.. how do I proceed?
Thanks, Natalie
Mar 25, 2021 02:04:38 PM by Bojan S
Hi Natalie,
I checked and this refund was automatically initiated and it was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
Thank you!
Apr 6, 2021 04:18:11 PM by Natalie B
Apr 6, 2021 05:51:12 PM by Joanne P
Hi Natalie,
I checked your account and it looks like a refund has already been processed. You may check this by going here. I've also escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 6, 2021 06:06:11 PM by Natalie B