Dispute with a freelancer for leaving my job incomplete

[f5d1cbe7]

I got in touch with one freelancer, and she left my job in partial completion. She took away my money without properly informing me about her departure. When I claimed a refund, she has not refunded my amount, rather she has blocked my access to the research report which she sent across to me intentionally. In the dispute redressal forum, one Mr. Floyd was appointed to look into the matter. Now, she is also keeping quite. Ultimately I have lost both ways. 

Please suggest what to do now?

Regards,
Arijit Das

[JoanneP]

Hi Arjit, 

I'm really sorry to hear about your experience working with this freelancer. I can see that our mediation team is already assisting you directly. They are currently reviewing the issue and will get back to you directly on your ticket to assist you further. 

[prestonhunter]

Arijit: How much money in total have you paid to this freelancer?