Duplicate Billing Charges Due To Pending Authorizations...

[mbold]

Hello,

Recently, we have noticed that Upwork is processing a payment authorization, and then processing a second payment the following day. It takes about 7 days for the initial payment authorization request to expire.

For example, if we are billed $500, Upwork creates a pending authorization with the bank for $500, and then the following day, Upwork processes a new transaction for $500, but doesn't close the pending authorization.

It takes at least 7 days for the pending authorization to be canceled, but those funds are still tied up at the bank. The bank balance will be $1,000 less, until the pending authorization expires 7 days later.

But the following week, when the previous weeks pending authorization expires, there are new pending authorizations, and then a duplicate charge for work done the previous week, so the cycle continues.

This is a new issue as of the last two weeks.

It makes it difficult for both funding Upwork expenses and bookkeeping. 

Any ideas?

[g_vasilevski]

Hi there,

I'm sorry for the inconvenience this has caused you. Our team will reach out to you via ticket and email as soon as possible to assist you further with your billing. Thank you.