I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
In order to be able to access your account, you will need to verify your email. Please try resending the verification email again and check your junk and spam folders as well. If further help is needed let me know, thank you.