Sep 24, 2019 01:08:14 PM by Abdul A
I am trying to hire a freelancer, but I get this error message: "An error occurred while processing your request. Please try again".
I tried clearning the cache, opening up a private browser, and logging in on a completely new device. None of that worked, I got the same error message when trying to hire the freelancer.
When I tried to update my address information in settings, this is the message I get, "Company contact can't be updated. Please, try again later."
Those were all of the solutions I saw proposed when I looked up this problem. If someone could assist me, I would sincerely appreciate it. Thank you.
Sep 24, 2019 01:22:03 PM by Virginia F
Abdul A wrote:I should have put this in the client section.
Abdul - I've flagged your post to get a mod's attention. Hopefully one will be along soon to help you.
Sep 24, 2019 01:47:21 PM by Bojan S
Hi Abdul,
I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with completing your Company information and hiring a Freelancer.
Thank you for your patience!
Sep 24, 2019 02:21:53 PM by Abdul A
Bojan S wrote:Hi Abdul,
I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with completing your Company information and hiring a Freelancer.
Thank you for your patience!
Do I need to submit a ticket first, or do I just wait for you to get in touch with me?
Sep 24, 2019 03:09:36 PM by Bojan S
Hi Abdul,
Our team is still looking into this report. Once they have more information one of our agents will reach out to you directly via a support ticket that will be created from our end.
Thank you for your patience!
Sep 25, 2019 01:39:38 PM by Abdul A
Hello,
I know they are looking into it, but do you know when I should expect to hear back regarding a solution to my issue?
Thank you,
Abdul
Sep 25, 2019 01:45:32 PM by Bojan S
Hi Abdul,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Feb 9, 2022 05:47:33 PM by Tj F
Hi I'm having the same problem, can you please advise me or direct contact me? I can't find any support options. Thanks!
Feb 9, 2022 08:11:04 PM by Joanne P
Hi Tj,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 28, 2019 10:20:04 AM by Florian M
I'm having the same problem. Please help!
I need to work with a freelancer urgently and it is unfortunate that this problem prevents me from engaging.
Sep 28, 2019 12:53:24 PM by Joanne P
Hi Florian,
I'm sorry for the trouble you're having. One of our team members will reach out and assist you directly via support ticket. Thanks.