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71fccda6
Community Member

Financial Transactions are Limited

I've not used my account for close to a year. When I signed in I saw this message. "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

All of my contracts are paid and ended. My payment method is up to day.

How do I contact customer support?

3 REPLIES 3
PradeepH
Moderator
Moderator

Hello Evan, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H

Upwork

I'm having the same issue. Signed in. Saw this message "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."  Clicked the link and, based on the help info suggestions, I went to <settiings> --> <billing method> and first updated the existing credit card then added a new credit card. "Verify account" didn't appear for either card.  Have $0 outstanding payments.

 

Can someone resolve this or contact me?

Hi Stasha,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
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