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Fraudulent Work Diary: Freelancer charged us for 4 months without doing any work

bac68faf
Active Member
Nova H Member Since: Aug 13, 2021
1 of 4

we have a freelancer who charged us more than $8,000 dollars over the past 4 months on a weekly basis, without doing any work. We have so many freelancers with tens of thousands of dollars of charges and it just fell through the cracks. 

The person never started working for us, but also the contract was never ended. I know, quite dumb not to check, yet highly illgal and fraudulent action by the freelancer. 

 

Upwork so far has not been willing to refund it, despite taking 20% of the transaction fess. 

 

Any experience with a situation like this?

Will proceed with a credit card chargeback if upwork does not protect the clints, and move over operations to freelancer.com, but want to avoid that if possible. 

 

Thanks for the help. 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 4

re: "we have a freelancer who charged us more than $8,000 dollars over the past 4 months on a weekly basis, without doing any work."

 

I am sorry to hear this.

It is your project manager's job to make sure that something like that doesn't happen.

When you asked the project manager about why he continued to pay a freelancer money when that freelancer was not doing any work, what did he say?

 

re: "Upwork so far has not been willing to refund it, despite taking 20% of the transaction fees."

 

Freelancers working with hourly contracts are paid based on the time that they log.

The time to dispute a freelancer's hours begins as soon as the work week ends. When the work week ends, the client has 5 days during which they can dispute the freelancer's hours.

Based on what you said in your original post, Upwork has acted in accordance with its policies in this matter.

 

re: "despite taking 20% of the transaction fees."

 

As you know, Upwork doesn't take 20% from you. Upwork takes 20% from the fees paid to freelancers. But only for the first $500. After the freelancer earned $500 working for you, Upwork was collecting 10% of the money you paid to him.

 

re: "Will proceed with a credit card chargeback if Upwork does not protect the clients, and move over operations to freelancer.com, but want to avoid that if possible."

 

It is a violation of Upwork ToS for clients to file a chargeback request with their credit card company. A client who files a credit card chargeback will almost certainly be terminated from the platform.

 

I do not doubt that you feel disappointed by what has happened.

I wish that this had not happened.

But you are asking Upwork to send you money that it doesn't have. The money that you paid to this freelancer has already been withdrawn by the freelancer. You may wish to pursue this matter with the freelancer.

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
3 of 4

Nova H wrote:

The person never started working for us, but also the contract was never ended. I know, quite dumb not to check, yet highly illgal and fraudulent action by the freelancer. 


There's is a system how things work. You didn't learn about it before using it. All you can do is close the contract, leave a negative feedback and dispute last weeks hours.
What the freelancer did is unethical. But you gave them access to a specific number of hours per week. You left the contract open even if you didn't have any work for them.

If you leave money on the desk and give someone the key to the room. And not only do you take their key away after the first time you see them steal the but keep restocking the money each week, well who would be responsible for taking away their key and firing them?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Nova,

 

I'm sorry to hear about what happened. I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
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