Freelancer does not have access to messages

[9ae2289d]

Hello! I opened my messages with a freelancer I just hired and it says they are not receiving my messages because they don't have access. 

"[Name] does not currently have access to Upwork and will not receive messages until access is restored" 

It also appears their account has disappeared as well. 

Anybody know how to resolve this or check in with the freelancer?

Thanks.

[JoanneP]

Hi Emily,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.