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Aneesha A wrote:
What should we do if she continues to be unresponsive?
End the contract now and hire someone else. There is no point asking Upwork to contact her, she is clearly not able or interested in doing the job if the first milestone was due on the 26th.
Thank you. I see that the concerned freelancer has a past rating describing 'a no show' although she has many positive ratings. I believe Upwork should have some mechanisms in place to discourgae people from overbidding for many proposals and abandoning ones they can't manage. I suggest a reversal of the rating pop-up so 'no show' reports show up first instead of five star ratings. Also if this is just let go more clinents will face the same issue so some penatly against repeated no shows should be imposed.