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Freelancer does not respond

Active Member
Aneesha A Member Since: Mar 30, 2019
1 of 5
We have contracted a freelancer who was supposed to deliver the first milestone on 26th march but stopped responding to any requests for updates. We have told her we can wait till 31st march for her reply but don't recieve any reply. Timing is important for this project. We request Upwork customer support to please contact her on our behalf. What should we do if she continues to be unresponsive?
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

Aneesha A wrote:
What should we do if she continues to be unresponsive?

End the contract now and hire someone else. There is no point asking Upwork to contact her, she is clearly not able or interested in doing the job if the first milestone was due on the 26th.

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
3 of 5

Hi Aneesha,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Active Member
Aneesha A Member Since: Mar 30, 2019
4 of 5

Hi Goran,

 

Thank you. I see that the concerned freelancer has a past rating describing 'a no show' although she has many positive ratings. I believe Upwork should have some mechanisms in place to discourgae people from overbidding for many proposals and abandoning ones they can't manage. I suggest a reversal of the rating pop-up so 'no show' reports show up first instead of five star ratings. Also if this is just let go more clinents will face the same issue so some penatly against repeated no shows should be imposed. 

 

Aneesha

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 5

Thank you for your feedback Aneesha, I will share this with our team.


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