Help Needed Now! Upwork sketchy notification to turn off Kaspersky Internet Security Monkey!

[037593da]

When I was completing the contract to hire someone, this popped up and it said

**Edited for Community Guidelines**

Help Please, what should I do, is this a scam?

[kochubei_valeria]

Hi Thanh,

It looks like this is something your antivirus is showing. That's said, I'm checking with the team on this as well and I have recorded the error message before I had to remove it for Community Guidelines. I'll get back to you once I have more information. 

Edit: Could you please let us know what browser you're using?

[04ec3c04]

Hi,

I’m having trouble paying and hiring my freelancer.

The following error message is showing up when I go to checkout to pay for her services.

Could you please help with this?

Thank you for your time and your help,

Alejandro

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the message of error I see:

**Edited for Community Guidelines**

[JoanneP]

Hi Alejandro,

I'm sorry for the trouble you had. Could you please try to use a different browser, and make sure that it is updated. Please also clear your cache and cookies. If the issue persists, please let us know. Thank you!

[04ec3c04]

Hi Joanne,

Thanks very much for getting back to me.

I tried from a different browser, and unfortunately, the problem still persisted.

How else can I get this to work?

Thanks again for your time and have a splendid day,

Alejandro

[AleksandarD]

Hi Alejandro,

Thanks for following up. Please go to Settings > My Info and add your address. Before hiring a freelancer, you also need to have a valid billing method on file. You can check out this help article for more information on that.

Thank you.

[04ec3c04]

Thank you so much, my friend, Aleksandar!

I got it to work!

Thank you