Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
May 11, 2019 07:02:37 AM by Sachin N
Hello all,
I signed up as a client as i am loking for some freelancers to run google and fb ads. After filling the card information the 2 transcation happened from my account. After the dececution we have to fill the amount in the bozes in order to verify that the card is mine. After filling the transcation amount in the text box the it is saying wrong amount. And now there is no option of verifying the amount. I want to know how can i claim it + why the hell their is no chat support in this?
May 11, 2019 07:29:34 AM by Aleksandar D
Hi Sachin,
One of our team members will reach out to you directly via support ticket to assist you with your request.
Thank you.
May 13, 2019 09:49:50 AM by Rita R
how do you do payment verification? i understood i need to do two small payment of 10 usd but i dont get that window to add 10 usd
May 13, 2019 10:41:41 AM by Bojan S
Thank you for reaching out to us, Rita.
One of our team members will reach out to you directly via support ticket to assist you with your payment verification process.
May 14, 2019 07:28:06 AM by Michael S
Hi,
I have just joined and to verify my payment card and two amounts were taken from my account. I am in the UK and my bank converted the dollar amounts into GBP so when I submitted the amounts on the statement, I was told they were wrong. Can you please fix this for me.
May 14, 2019 08:18:44 AM by Bojan S
Hi Michael,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
May 20, 2019 06:31:51 AM by Alex G
Hello. Yesterday during registration my card got charged 10 usd in 2 separate transacto=ions as a confirmation of card validity. No refund received
Please assist
May 20, 2019 06:57:41 AM by Goran V
Hi Alex,
Your billing was successfully verified and the small charges were refunded back to your account. To view the details about this, please go to Reports > Transactions. Thank you.
May 22, 2019 10:18:18 AM by Zahra S
Hi,
Payment deducted while verifying billing method in INR instead of USD. I can see two amount deducted in my debit card but they are in INR and not in USD. How can i verify now?
May 22, 2019 12:47:31 PM by Joanne P
Hi Zahra,
Sorry to hear about the trouble you're having. A member of the Customer Support Team will reach out to you to assist you with your credit card verification. Thank you!
May 26, 2019 03:17:13 PM Edited May 26, 2019 03:19:41 PM by Hamad A
May 26, 2019 03:51:50 PM by Joanne P
Hi Hamad,
Sorry to hear about the trouble you're having. A member of the Customer Support Team will reach out to you to assist you with your credit card verification. Thank you!
May 28, 2019 03:48:07 PM by Jamie K
My verification is telling me to contact customer service and will not let me verifiy my card.
May 28, 2019 08:48:13 PM by Avery O
Hi Jamie,
A member of the Customer Support Team will reach out to you to assist you with your credit card verification.
May 31, 2019 10:43:43 AM by Outsrc A
Hi.
I tried to add my credit card details but the screen won't let me. For example, it complains that I need to enter my credit card number even though I have. The form validation seems to be completely broken.
May 31, 2019 11:06:52 AM by Bojan S
Hi Outsrc,
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.
Thank you.
May 27, 2019 11:18:48 PM by Avery O
Hi Edmund,
A member of the Customer Support Team will assist you through a direct email to assist you with your billing method verification.
May 27, 2019 10:41:01 PM by Edmund T
Hello I’ve hired a freelancer but it says I need to verify payment and there’s no button to press verify. I’ve added my card but it’s not working can someone please help me
Jun 3, 2019 05:49:13 AM by Kay P
Hi,
I am a new client and have a contract with a freelancer that I want to pay 1st milestone to, but my credit card is still listed as unverified. I did put in 2 qualifying amounts adding up to $10.00 on 3 tries and each time I was told amounts not correct.
The Community Bot is of no help and there is no phone # for support. My contract is for 1/2 down and balance upon completion. The money was billed to my credit card with the proper fees etc. How do I get this credit card verified?
I even added Paypal as a payment method and switched that to primary, but since money was yanked from the credit card, I can't use that method either to pay the freelancer.
Help!
Kay
Jun 3, 2019 06:11:31 AM by Goran V
Hi Kay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 3, 2019 09:23:04 AM by Bojan S
Thank you for reaching out to us, Daniela.
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Jun 4, 2019 05:30:52 AM by Matteo A
Hi,
I verified the transaction amount but it was incorrect and I don't have the link to do it again. How to solve this?
Thanks,
Matteo
Jun 4, 2019 05:38:19 AM by Goran V
Hi Matteo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 4, 2019 04:08:51 PM by Cecilia X
I am offering the project to a contractor. Per the guidance, I should put 2 small charges totaling 10 U.S. Dollars in my payment account. However, now matter how I tried, it didn't work. Right now the systems says I can try anymore asking me to contact a support. What can I do now? I have a design project in progress now.
Jun 4, 2019 07:14:25 PM by Avery O
Hi Cecilia,
A member of the Customer Support Team will reach out to you to assist you with your credit card verification.
Jun 5, 2019 10:11:42 AM by Kendra K
Hi there, same issue. 3 tries and I am locked out and having trouble contacting support.
Jun 5, 2019 10:41:06 AM by Bojan S
Thank you for reaching out to us, Kendra.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
May 4, 2019 08:28:29 AM by Aleksandar D
Hi Jan,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
Jun 7, 2019 08:14:35 AM by Nabil B
hello i would liketo have some help i cant verified my account can one admin come to me plz ?
Jun 7, 2019 08:49:12 AM by Bojan S
Hi Nabil,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 11, 2019 12:48:14 AM by Sam A
Jun 11, 2019 10:51:51 AM by Trisha S
Hi, they charged my money for verification bur I failed 3 times. I need your help with verification.
Thank you!
Jun 11, 2019 11:38:19 AM by Bojan S
Thank you for reaching out to us, Trisha.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Jun 12, 2019 11:49:58 AM by Rona R
I goofed up and entered the wrong amounts too many times to verify my credit card. Now I understand that I need to get the amounts from my statement etc. etc. The notice indicates that support is needed to move forward. Please clear the verification so I can enter the correct amounts. thanks
Jun 12, 2019 12:35:57 PM by Bojan S
Thank you for reaching out to us, Rona.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Jun 15, 2019 12:59:17 AM by Shailesh K
Hello There.... While trying to verify my payment method, I exceeded the number of attempts while providing information on two transactions incurred by Upwork. Now I have the values in USD, but I cannot key them in. What should I do?
Jun 18, 2019 07:11:16 AM by Bojan S
Thank you for reaching out to us, Shailesh.
One of our team members will reach out to you directly via support ticket to assist you with your concern.