Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jul 12, 2020 09:12:38 AM by Joe O
Jul 12, 2020 10:40:11 AM by Joanne P
Hi Joe,
I would just like to confirm, are you trying to upgrade your membership? Are you having issues upgrading your plan?
Jul 12, 2020 08:49:49 AM by Megan M
I have reached the maximum attempts to verify my credit card, I need to contact a support agent who can provide further assistance.
Jul 12, 2020 01:26:10 PM by Joanne P
Hi Megan,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 12, 2020 10:54:59 PM by Rajesh W
I am unable to pay my freelancers using the billing method I had. It worked fine until today. Please assist.
Jul 12, 2020 11:02:05 PM by Goran V
Hi Rajesh,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 27, 2020 02:40:36 PM by Joanne P
Hi Kayan,
I checked your account, and it looks like you have already added Paypal as your billing method successfully. Please let us know if you need further assistance. Thank you.
Jul 14, 2020 10:58:43 PM by Muhammad U
Jul 14, 2020 11:14:50 PM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 15, 2020 06:12:38 AM by Solomon M
Hi
I am new to upwork and had the same issue. How can I unlock my account to complete my card verification!!
Thanks,
Jul 15, 2020 06:29:24 AM by Goran V
Hi Solomon,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 15, 2020 11:57:23 AM by Razvan S
I am trying to input the two small charges made by Upwork to my debit card, but I am getting an error saying that I have exceeded the maximum amounts to verify. The issue is that I have inputted the correct amounds exactly as stated.
Can anyone help me with this?
Jul 15, 2020 01:23:05 PM by Bojan S
Hi Razvan,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jul 15, 2020 01:19:42 PM by Jessica J
I didn't realize the amounts I was putting in for verification needed to add up to 10 dollars. now it says I need to contact customer support to verify my payment method... but haven't been able to find an actual person other than that bot in customer support so am not sure what to do
Jul 15, 2020 03:23:09 PM by Bojan S
Thank you for reaching out to us, Jessica.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jul 15, 2020 09:18:45 PM by Teresa G
Hello,
I need to verify my payment method and locked out I had a message displaying to contact customer service support. Please help me out thank you.
Jul 15, 2020 09:36:22 PM by Joanne P
Hi Teresa,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jul 16, 2020 11:01:37 PM by Raj S
Jul 16, 2020 11:08:18 PM by Goran V
Hi Raj
,One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 17, 2020 03:15:21 AM by Christopher F
I'm trying to enter in a new credit-card payment method, and being told to enter number, expiration date, and security code, even though these values have been entered (see attached screenshot). I'm using Chrome. Any idea what needs to be done?
Jul 17, 2020 03:43:46 AM by Goran V
Hi Christopher,
Could you please try clearing your cache and cookies or logging in with another browser to add your billing method? Thank you.
Jul 17, 2020 11:37:49 AM by Ruth S
I need some assistance to verify my payment method since i got the two deposits but the window where i have to enter them is not showing up, and i dont know what am i supposed to do...
Jul 17, 2020 12:11:15 PM by Bojan S
Hi Ruth,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Jul 17, 2020 11:55:27 PM by Harwinder S
hello sir, I am new client on Upwork and I was trying to add my credit card to verified my payment method, but I reached maximum attempts. The amount of $10 deducted from my account but my card verification failed yet.
Jul 18, 2020 01:21:53 AM by Aleksandar D
Hi Harwinder,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 18, 2020 12:48:25 AM by Inthera R
Am I being cheated i the verification card section? It deducted my money
Jul 18, 2020 01:46:27 AM by Aleksandar D
Hi Inthera,
I checked and it seems that the refund for your card verification was already initiated. Please allow up to five business days for the refund to reflect on your account.
Thank you.
Jul 18, 2020 05:04:16 PM by Shamane S
When I go to the verification step, it is not showing how to verify it. It says please contact the support service. I can see the 10$ is deducted from my credit card.
Jul 18, 2020 05:15:17 PM by Bojan S
Thank you for reaching out to us, Shamane.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jul 18, 2020 09:41:29 PM by Asim S
I registered as client and want to hire a freelancer but the this message shows "You don't have a valid payment method on file with Upwork. Please correct this before making an offer." i can't sort it out why this is happening? anyone please help me out.
Jul 18, 2020 11:17:14 PM by Aleksandar D
Hi Asim,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 23, 2020 02:14:34 AM by Jack L
Hi
When I enter my data on the new payment method/ credit card, it always says enter date, etc. It does not seem to recognize my data. Are credit cards from outside of USA not accepted? Any restrictions?
Thanks
Jack
Jul 23, 2020 02:27:58 AM by Goran V
Hi Jack,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 23, 2020 05:37:08 AM by Goran V
Hi Homam,
Our team will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Jul 25, 2020 08:20:36 AM by Jassy B
I am unable to verify my credit card and I'm not sure who to contact.
Jul 25, 2020 09:26:47 AM by Joanne P
Hi Jassy,
One of our team members will reach out and assist you directly via a support ticket in verifying your credit card. Thank you.
Jul 28, 2020 04:22:33 PM by Emilie Q
I have already used the card to deposit funds in escrow without verifying. And I hired someone to do my job, the fixed price is 225$. My bank card record shows that money(225$) has been deducted. But I still cannot find two small charges on my bank card record, so that I still cannot verify my card. Is this weird?
Jul 28, 2020 08:19:55 PM by Joanne P
Hi Emilie,
To verify your credit card, you must confirm the two small charges totaling $10.00 (USD). Upwork submits the two charges to your credit card and you can verify the amounts from your statement or by contacting your card issuer, such as your bank or credit card company. It can take up to five days for the two charges to show up on your statement. To complete the verification process, please follow the steps below:
Please let us know if you need further assistance. Thank you.