Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
May 3, 2020 05:19:36 PM by Joanne P
Hi Novell,
I have shared your concern with the team, and one of our agents will reach out and assist you further. Thank you!
May 28, 2020 03:54:46 AM by Wale J
May 28, 2020 05:36:59 AM by Goran V
Hi Wale,
One of our Customer Support agents will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Jun 22, 2020 01:43:13 AM by Jillian B
Jun 22, 2020 01:45:31 AM by Goran V
Hi Jillian,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 22, 2020 03:55:10 PM by Aziz S
Hello ,
I have the same issue , i was too late the first time and thats it i couldnt do it again, they have asked me to contact the custmer service, and thats another issue as per the comments.
need your kind assist.
thanks.
Jun 22, 2020 04:53:48 PM by Aleksandar D
Hi Aziz,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 7, 2020 01:56:30 PM by Syed U
Sep 7, 2020 02:33:40 PM by Bojan S
Hi Syed,
The two small verification charges were placed on your credit card when you added it as a payment method. I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
Sep 15, 2020 11:01:57 PM by Joanne P
Hi Timo,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jan 8, 2021 05:26:36 AM by Goran V
Hi Sophia,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jun 2, 2021 01:00:43 PM by Apple T
Jun 2, 2021 01:31:31 PM by Bojan S
Hi there,
One of our team members will reach out to you directly via a support ticket to address this concern.
Thank you!
Jun 2, 2021 12:53:57 PM by Apple T
Dec 15, 2019 01:13:44 PM by Sam S
Dec 15, 2019 04:53:37 PM by Joanne P
Hi Sam,
I checked your account and it looks like you have not added a billing method yet. To add a billing method, please go to Settings> Billing Method. You can check this help article for more information about the accepted billing methods that you can use. Thank you!
May 28, 2019 07:52:22 AM by LaTonya J
I submitted an online support ticket as well and wasn't sure which was the best method to contact support so I used the Community Bot and wound up here. I added a Paypal account and also want to submit verification.
May 28, 2019 08:29:57 AM by Bojan S
Thank you for reaching out to us, LaTonya.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Jun 10, 2019 11:22:10 PM by Sam A
Jun 10, 2019 11:42:31 PM by Goran V
Hi Sam,
Our team will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.
Apr 30, 2020 08:00:08 PM by Josh P
Oct 23, 2020 04:35:54 AM by Atul K
Hi Bojan,
My billing method is not verified because of wrong amount entries done by me.
Can you please help me out sort this issue.
Thanks
Atul
Oct 23, 2020 04:46:38 AM by Goran V
Hi Atul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Nov 16, 2020 06:23:24 AM by Aleksandar D
Hi Nataliia,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Mar 26, 2019 04:45:12 AM by Goran V
Hi Sevim,
One of our team members will reach out to you via ticket and assist you further with verifying your billing method. Thank you.
Apr 1, 2019 02:33:27 AM by Info B
Hey,
I have just created an account and have added a card .
By mistek insted of usd amount i have entered my local amount in it and now not sure from where i can add amounts again.
I tried editing my card and also removing the card and adding it again but nothing works
how can i activate my card
Apr 1, 2019 02:36:32 AM by Goran V
Hi Info,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.
Apr 14, 2019 01:24:37 PM by Cristina L
Please have someone contact me. I'm having problems as well. The editor cannot accept my offer because the account is on hold. I was not able to verify the card because it was too confusing to understand the amount. However, the money is already processing out of my account. Please take the hold off my account so the editor can do her job. Second, thinking the lack of verification was a problem in my card, I used another card and ended up with verification fee being processed out of the second card too. Please cancel the duplication. The second card was already removed from my upwork account. Thank you. This is a bad start. I hope things change.
Apr 14, 2019 02:24:17 PM by Joanne P
Hi Cristina,
I've shared your concern with our customer support team and one of our team members will reach out to you via support ticket and assist you directly with your concern. Thank you!