Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
May 20, 2020 08:59:25 AM by Bojan S
Hi Chad,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
May 20, 2020 09:11:28 AM by Nikolai W
I cannot pay: credit card verification time ran out.
And payment via paypal failed. please forward to customer support ASAP!
May 20, 2020 09:41:34 AM by Bojan S
Hi Nikolai,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
May 20, 2020 09:28:54 AM by Arun L
Hi,
Would you help me verifying me Visa and Amex cards please?
It is asking the below:-
May 20, 2020 09:47:00 AM by Bojan S
Thank you for reaching out to us, Arun.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
May 20, 2020 08:12:00 PM by Jaiden S
May 20, 2020 10:17:35 PM by Joanne P
Hi Jaiden,
I have shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!
May 22, 2020 04:43:34 PM by Joanne P
Hi Veronica,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 22, 2020 07:32:21 PM by Calvin Y
To whom it may concern,
I am experiencing trouble with payment as I have balance in my Paypal but cannot pay my freelancer. I don't have any means verifying my PayPal and my credit card also cannot be authorised even though it's working fine elsewhere.
May 22, 2020 10:14:59 PM by Aleksandar D
Hi Calvin,
Thanks for reaching out to us. I checked and it seems that you already added a billing method. Could you please let me know if you still need help with this?
Thank you.
May 24, 2020 07:08:59 AM by Naomi A
May 24, 2020 08:03:18 AM by Aleksandar D
Hi Naomi,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 24, 2020 11:27:50 PM by Dmitrii M
I have some troubles in verifying of my credit card: I made the mistake. I was should type amounts of money, which sum gives 10$: however, my sum was equal to 10.10$ instead of 10$.
May 24, 2020 11:46:02 PM by Goran V
Hi Dmitrii,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 25, 2020 02:39:31 PM by Clarita E
I need assistance so my card is verify so the person who is going to review my work, can start the process. I already saw a dedcution on my account, so I"m confuse on what else you guys need? This is very complicated process and no one to help.
May 25, 2020 03:23:34 PM by Bojan S
Thank you for reaching out to us, Clarita.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
May 25, 2020 03:58:38 PM by Brenda E
May 26, 2020 12:31:23 AM by Vladimir E
Hello, I connected my visa card, but I can’t verify it, but this is strange, considering that I connected it to conclude a contract and the money was withdrawn from the card. This can be seen in the transaction history. Help solve this problem. How can my card not be verified if money is withdrawn from it?
May 26, 2020 12:46:57 AM by Goran V
Hi Vladimir,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 26, 2020 03:17:37 AM by Aparna S
Can I please get some help with regards to the same? My card verification by UpWork isn't done yet, however I've been charged the first deliverable amount by UpWork. It's almost impossible to get in touch with support. PLEASE ASSIST ASAP!!!!
May 26, 2020 04:42:10 AM by Goran V
Hi Aparna,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you directly as soon as possible and will assist you further. Thank you.
May 26, 2020 05:53:24 AM by Aparna S
Goran V wrote:Hi Aparna,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you directly as soon as possible and will assist you further. Thank you.
Hi Goran,
I did receive an email, however it is of ZERO HELP!!!
How is it possible that the card verification money which is mere $10 is nowhere to be found in my statement, but the initial project amount is already deducted?
I am not even sure if Upwork accepted that verification amount because it said "number of attempts to try to verify amount have failed, please contact support team".
Cuz of this I can't begin my contract as the person I want to hire received this message when he tried to accept my offer "Upwork not allow me to accept offer it's says This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer".
I mean instead of back and forth emails, can't there be a better way to resolve this as I'd like to begin my project at the earliest! All my timelines are gonna go haywire cuz of this strenuous process at UpWork.
May 26, 2020 06:37:56 AM by Goran V
Hi Aparna,
Unfortunately since private details are involved I won't be able to share more details here. Feel free to follow up directly on your ticket/email and our team will assist you further immediately. Thank you.
May 26, 2020 04:53:38 AM by Naomi A
May 26, 2020 03:47:48 AM by Boris K
Hi i tried to pay with paypal or with mastercard but without success.
please solve this issue.
May 26, 2020 04:58:41 AM by Goran V
Hi Boris,
Our team will reach out to you via ticket as well and assist you further with your billing method. Thank you.
May 27, 2020 09:47:03 AM by Jonathan O
Hi Upwork support,
I am receiving a similar issue. I tried to verify my payment method and it says that I already reached the maximum amount of attempts for verification. However, I checked my bank statement this morning and it says I have a hold from UpWork one for $7.03 and $2.97 but my account still says that I need to verify payment and contact support? Do I just have to wait a little longer or is there a way to speed it up? I am trying to get the assigned work done from a freelancer but I am unable to until my payment method has been verified. Please advise.
Thanks,
May 27, 2020 10:48:38 AM by Edward M
Hello Goran and UpWork Support,
I am also having trouble verifying my payment method. Much like everyone else, I followed instructions, it failed, did it again, and now I'm locked out. Please help.
-ed
May 27, 2020 10:59:09 AM by Bojan S
Hi Jonathan and Edward,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
May 28, 2020 02:50:11 AM by Yaroslav Z
Hi, I have the same issue. How can I create a support ticket? can't find the option
May 28, 2020 02:09:41 AM by Allan L
Hi Moderator
My account has locked me from verifying my card. How can I unclock this block and verify my card?
May 28, 2020 02:56:47 AM by Goran V
Hi Allan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 28, 2020 07:01:11 AM by Goran V
Hi Aderemi,
Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.
Jun 3, 2020 05:45:02 PM by Allan L
Hi Goran
I havent heard from anyone. Can somone please contact me urgently to resolve this issue?
Kind reagrds
Allan
May 28, 2020 09:23:53 PM by Eddy T
I cannot verify the payment method. I followed instruction described in the documentation though, I could not verify the payment method. After I failed to verify several times, the verification button dissappeared and "contact customer support" button appears. I need a help how to solve the verification problem.