Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Mar 19, 2021 03:37:16 AM by Irshad A
Hello Community,
I am facing an issue, I unable to add the payemnt card into the Upwork. When I put my all credentials they say's that we are unable to authorize your card. I tried with 3 accounts but nothing is going to work.
Mar 19, 2021 04:33:17 AM by Aleksandar D
Hi Irshad,
Please check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Mar 23, 2021 12:22:20 PM by Jason J
Mar 23, 2021 01:21:22 PM by Bojan S
Hi Jason,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 30, 2021 09:34:34 PM by Baek S
Mar 30, 2021 11:42:24 PM by Joanne P
Hi Baek,
I checked and it looks like your issuing bank has declined the charge. You might want to reach out to them directly so that they can assist you further regarding the specific decline error.
Mar 31, 2021 09:17:30 PM by Baek S
Mar 31, 2021 10:37:12 PM by Baek S
Mar 31, 2021 11:17:21 PM by Joanne P
Hi Baek,
I can see that our team already assisted you with your concern via chat. The agent will be happy to assist you further with your concern.
Mar 31, 2021 04:43:23 AM by Ens S
Hi, card verification is locked out due to failed attempts. Have the correct codes now but it's locked out and says need to contact support. How do I contact support?
Mar 31, 2021 04:51:53 AM by Goran V
Hi Ens,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 1, 2021 10:18:19 AM by Desstrict P
I cannnot find the amounts that are deposited to verify my debit card, It doesn't show the deposits it only shows the balence, there has to be another way to verify my card, what is it?
Apr 1, 2021 11:23:19 AM by Andrea G
Hi Desstrict,
I checked and it looks like you were able to verify your card! If you need any further assistance please let us know.
Thanks!
Apr 1, 2021 11:46:06 AM by Fan Y
Hi I have the same issue. please help me to reactivate my account. I have verified the new payment method. Thanks.
Apr 1, 2021 11:42:17 AM by Fan Y
There was some issue with the payment card and Upwork suspened my account.
I have updated the billing method but it was still on hold.
Is there any way I can contact Upwork to reactivate my account? this is so inconvenient...
Apr 1, 2021 01:04:49 PM by Andrea G
Hi Fan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 6, 2021 04:23:30 AM by Aman D
Its totally strange there is no way to raise a ticket or chat with a customer support executuve, my billing is all messed up can any one suggest how to reach the Upwork support
Apr 6, 2021 04:29:35 AM by Goran V
Hi Aman,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket and email as soon as possible and will assist you further with your billing method. Thank you.
Apr 8, 2021 02:21:11 AM by Tareq A
when I add my visa card to pay my freelancer it says charge failed . I tried removing the card then putting it again but now it wont let me add the card again. pls help ASAP
Apr 8, 2021 02:40:54 AM by Tony R
I too have had this problem - despite numerous attempts to create a freelance contract my payment method is not being accepted.
I am using the same card as per other Upwork services.
I have sent you guys a scan of my ID as requested, though I don't see why that was necessary given that I have been using your services for years now.
Please can this be looked as asap.
Thanks.
Apr 8, 2021 02:49:34 AM by Goran V
Hi Tareq and Tony,
Our team will reach out to you both via tickets and emails and will assist you further with your billing methods. Thank you.
Apr 16, 2021 09:39:09 AM by Awais M
Apr 16, 2021 10:40:39 AM by Andrea G
Hi Awais,
Of course! I checked and it looks like the charge on your card keeps getting declined. Please contact your card issuer for more information about the specific charge decline.
Thanks!
Apr 17, 2021 10:59:45 AM Edited Apr 17, 2021 11:02:09 AM by Ali S
I'm having the same issue. How long does it usually take for support to reach out? I need the issue resolved fast or I might lose the candidate I need to hire. The problem is not payment decline but the inability to update payment method or add new method. I get the message: "Your account is being reviewed and you may have to verify your identity. Reach out if you do not get an email in 2 business days" but I want to know if this can be done faster. Thanks
Apr 17, 2021 11:56:35 AM by Luiggi R
Hi Ali,
I'm sorry to hear you haven't been able to update your payment method. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 19, 2021 10:31:07 AM by Bojan S
Hi Ali,
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Apr 17, 2021 06:42:24 AM by Hex Z
good day i am trying to hire, but my mastercard keeps getting declined, how do i go about this?
Apr 17, 2021 07:03:52 AM by Joanne P
Hi Hex,
I just checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them directly so that they can assist you about the specific decline error.
Apr 27, 2021 09:15:00 PM by Anna C
The system won't accept my card details. When I try to enter them through "add billing now" the system keeps asking me to enter my card numbers, even though I have. I've tried a few cards but get the same result.
Apr 27, 2021 11:20:53 PM by Pradeep H
Hello Anna,
I'm sorry to hear about the issue with adding your card. Could you please try adding your card after clearing your browser's Cookies and Cache? You can also try using a different browser. Feel free to message if the problem persists.
Thank you.
Pradeep H.
May 7, 2021 03:50:43 AM by Vera C
May 7, 2021 04:09:35 AM by Goran V
Hi Vera,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
May 25, 2021 05:55:13 PM by Chris S
I'm unable to add a credit card as a payment method because I'm getting an error (see attached).
The software is telling me month and year are required despite the fact that I have filled in those fields.
Please assist so I can setup this payment method and hire my freelancer.
May 25, 2021 07:43:46 PM by Joanne P
Hi Chris,
I apologize for the inconvenience. Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know.