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65f28dd2
Community Member

Not able to create new Milestone, Paymnet failed

Hi, I am not able to create a new milestone. The payment failed while using a Paypal account. Then I changed to credit card and payment also failed. But I was charged an amount from the credit card that failed. 

Please help me out

 

**Edited for Community Guidelines**

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Ibrahim,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

Regarding your issue with PayPal. Please know that in order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.  

 

~ Nikola
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