Refund issues

[4016b8f9]

A refund was initiated on my account on November 29, 2021 - until now I still haven't received the money? is that normal?

Thanks

[AveryO]

Hi Raji, 

I checked the refund, and I can see it was successfully processed on our end and refunded to your billing method. 

Could you please check your statement of account? If it still hasn't been reflected up to now, please update us on this thread, and our team will assist you further.

[4016b8f9]

Hi until now I still haven’t received the refund. It has been 2 weeks
already.

[g_vasilevski]

Hi Raji, 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your refund. Thank you.