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Security Question

Active Member
Heather M Member Since: Sep 14, 2019
1 of 6

I am trying to reset my password and they tell me my answer to my security question is not correct. However i know my mothers maiden name. 

Community Guru
Jennifer M Member Since: May 17, 2015
2 of 6

Security questions are often case sensitive too.

Community Leader
Noureldin Y Member Since: Sep 7, 2019
3 of 6

Not completely sure if its good to mention that the question you chose is ' mothers maiden name '

If you said I know the question answer should be enough, anyways the answer of the security question you make shouldn't be related to the question at all in my opinion to be in the safest side.

For example if the question is what's your favourite movie I would just but a random text that I can recall, so, when someone try to know what's your favourite movie after you already releaved the question his job will be easier to access your account/data.

Active Member
Heather M Member Since: Sep 14, 2019
4 of 6

this question is for my  husbands account

Community Guru
Jennifer M Member Since: May 17, 2015
5 of 6

Heather M wrote:

this question is for my  husbands account


Maybe he changed it to something else so people wouldn't change it without his permission. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 6

Hi Heather,

 

Your husband can reset his security question if he is already unsure of the correct answer. Please have him fill in the account recovery form here. Thank you!


-Joanne
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