Upwork Error [59e1ab9668fdd3f7-KHI] Payment failed but deducted from my bank

[fawad1997]

I made payment to my client for another project but got error from upwork 

[59e1ab9668fdd3f7-KHI] to contact support. The amount is deducted from my bank accound but not relased to the freelancer. Please help. Screen shots of bank payment attached.

**Edited for Community Guidelines**

[g_vasilevski]

Hi Fawad,

I would like to confirm that the funds have been released towards your freelancer. Once our 5 days security period is finished the freelancer will be able to withdraw the funds. Thank you.

[fawad1997]

Hi Goran,

I havent hired him yet. Get this error when I clicked the "Approve and fund $ to Escrow".
Amout deducted from bank, but not added in ESCROW.

[BojanS]

Hi Fawad,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[fawad1997]

Hi Bojan,

I have tried logging in from another browser and incognito mode, but still facing the same issue.

[BojanS]

Hi Fawad,

I'm sorry to hear that issue persists. One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

Thank you for your patience. 

[8aae09f7]

I am facing the same problem as fawad. Please help out.

[g_vasilevski]

Hi Rishika,

Are you referring to the charge of $10 for verifying your billing method? If yes, I can confirm that the charge was already refunded back to your bank account. Please allow up to 5 business days for the funds to be loaded on your account. Thank you.

[8aae09f7]

Okay. I paid this amount through the hire freelancer button. So once I recieve the amount back, should I make the payment again to my freelancer?

[BojanS]

Hi Rishika,

You should be able to hire the chosen freelancer now. Once you Send an Offer to them you'll fund the first milestone before a project begins. Funds won’t be released to your freelancer until they submit the deliverable and you’ve had a chance to review. They’re covered by Upwork Fixed-Price Protection To learn more about the milestone system, click here.

Feel free to reach back to us if you need any further assistance. 

Thank you!