Dec 6, 2017 11:22:37 AM by Nici P
Good day,
As a new client, I need to verify my billing method and have unfortunately entered 3 wrong entries in order to do so. I am aware that I need to speak to Customer support but could not get the direct email address or number. So if you could please reach out to me in order to verify my account I would appreciate it.
Thank you!
Nici
Dec 6, 2017 11:56:11 AM by Valeria K
Feb 4, 2018 08:35:13 AM by Mohsin B
Hi Valeria,
I am having the same problem , but couldnt find any email or live chat to resolve the issue.
Feb 4, 2018 11:25:46 AM by Valeria K
Hi Mohsin,
We'll reach out to you directly and assist you with your payment method verification. Thanks!
Mar 7, 2018 01:51:29 PM by James C
im having a simlar issue with my credit card, it is stating i have added extra fields or digits on the credit card number even though i have only entered the standard 16
Mar 7, 2018 04:56:41 PM by Ryan C
Hello James,
I have escalated your concern one of our representatives will reach out to you shortly. Thank you.
Jun 19, 2018 03:56:44 PM by Ryan C
Hello Steven,
I'll have someone from our team get in touch with you shortly. Thank you.
Jun 20, 2018 08:22:19 PM by Nicole C
Hi, I'm have a similar issue with my credit card, where it says I have exceedes max tries, and it says to contact customer support, can u have someone contact me as well plz...
Mar 29, 2019 07:15:34 AM by Mihai Liviu O
Hi there,
So i got this problem with my payment verification:
I wanted to verify my payment method today and after 2-3 times tryng to ad the 2 amounts I've realised that I would have to check my bank statment and see what will be the 2 correct amounts to add in the 2 blanks.
Unfortunelty it was too late because I've used the option to many times and it says that I have to contact customer support.
Could you please help me guys?
Thank you in advance!
Mar 29, 2019 07:51:39 AM by Bojan S
Hi Mihai Liviu,
Thank you for reaching out to us. We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.
Mar 30, 2019 02:42:06 PM by Toby E
Hi i am having the same issue. My card was charged in canadian dollar but i just saw the USD amount but now i cant verify. The money has already been taken from my account. How do i verify?
Mar 30, 2019 03:10:53 PM by Joanne P
Toby,
I've shared your concern to our customer support team and one of the agents will reach out and assist you directly via support ticket. Thank you!
Jan 24, 2019 06:36:30 AM by Bilal H
Hello, I am having the same problem. So now how can i verify the account.
Jan 24, 2019 06:52:50 AM by Goran V
Hi Bilal,
One of our team members will reach out to you directly via ticket and assist you further, thank you.
Jan 28, 2019 03:26:13 AM by Kamran J
As a new client, I need to verify my billing method and have unfortunately entered 3 wrong entries in order to do so. I am aware that I need to speak to Customer support but could not get the direct email address or number. So if you could please reach out to me in order to verify my account I would appreciate it.
Jan 28, 2019 04:02:57 AM by Goran V
Hi Kamran,
One of our team members will reach out to you directly via ticket as soon as possible and assist you further with your billing method, thank you.
Mar 28, 2019 11:38:35 PM by Goran V
Hi Azka,
One of our team members will reach out to you as well, thank you.
Mar 29, 2019 07:30:28 PM by Azka H
Hi, I have similar issue. How can I get my credit card verified soon?
Mar 29, 2019 09:22:31 PM by Avery O
Hi Azka,
It looks like the team has reached out to you through this support ticket with Ticket # 25109793. You should be able to access it in your email inbox by looking for the email with the subject "Hi! Help with your card verification." Kindly check the email for more information on how you can verify your credit card.
May 18, 2019 07:05:08 PM Edited May 18, 2019 07:21:07 PM by Riri A
Dear Valeria!
I hope you are doing well. I need help to proceed my transaction for activate new milestones. I contact my bank agent just now but he said everything is fine from bank side and your MasterCard is activated for online transaction. I am in trouble because my MasterCard still showing error (We are unable to authorize your card. Please add another billing method or contact your issuing bank.) even I put my detail correctly.
I also activated new milestone yesterday night with this MasterCard but now this is not authorized for transaction. Please assist me to solve this issue. I hope you understand the situation. Furthermore, I have attached the screenshot for to see everything clear. I am waiting for your kind response.
Thank and regards,
Muhammad Shafaqat
**Edited for Community Guidelines**
May 18, 2019 07:26:07 PM by Riri A
Hi Muhammad,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
Aug 2, 2019 06:12:14 AM by Aleksandar D
Hi Soosai,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jun 5, 2020 12:20:34 PM by Bojan S
Hi Kerry,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 13, 2020 09:43:16 AM by Mehboob K
Hello !
I am getting this error now while verifying mastercard
You’ve exceeded your credit limit or have insufficient funds. Please add another billing method. any help woul be appreciated .thanks
Jun 20, 2018 09:00:36 PM by David G
Hi,
I have entered correct amount during credit card verification, but still not verified.
Jun 20, 2018 10:51:15 PM by Avery O
Hi Nicole, and David,
The Customer Support Team will reach out to you separately to assist you further.
Sep 10, 2018 04:48:20 AM by Vasil B
I've just registered on upwork and want to hire freelancer. Whiling setup payment method using matercard, I have a same problem.
Sep 10, 2018 04:57:51 AM by Goran V
Hi Vasil,
One of our team members will reach out to you directly and assist you further with this, thank you.
May 17, 2019 01:51:56 PM by Aleksandar D
Hi Paul,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
Nov 26, 2019 10:28:29 AM by Ayodeji A
Hello,
I am having this same issue with adding my bank account. Kindly help to resolve.
Thanks.
Nov 26, 2019 11:34:13 AM by Bojan S
Hi Ayodeji,
We'll have one of our agents reach out to you via a support ticket to assist you with your bank account verification process.
Thank you for reaching out to us.
Apr 10, 2020 03:47:45 AM by Adeel Z
I am having the same problem. Please assist me.
I have entered the wrong amount. Now i know the exact amount but can not enter it.
Apr 10, 2020 04:25:37 AM by Goran V
Hi Adeel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 11, 2022 06:40:51 PM by Muhammad A
Hi Goran! I'm having the same issue. Could you assist me in this regard?